Sales and Customer Experience Manager San Sebastián

hace 5 días


Madrid, Madrid, España Birkenstock Group B.V. & Co. Kg A tiempo completo

Birkenstock Group B.V. & Co. Kg is a global brand that prides itself on being inclusive of all consumers, regardless of their background, gender, age, or income level. With a rich history dating back to 1774, the company has grown to become the largest employer in the German footwear industry, employing over 6200 people worldwide.

To ensure the quality of its products, Birkenstock produces over 95% of its goods in Germany and sources more than 90% of its materials and components from Europe. The company's headquarters are located in Linz am Rhein, with various locations and sales offices across Europe, North America, the Middle East, and Asia.

We are currently seeking an experienced Sales and Customer Experience Manager to join our team at our new store opening in San Sebastián (Donostia). As Assistant Store Manager San Sebastián, you will be responsible for providing exceptional customer service, inspiring customers with your product knowledge, and motivating your colleagues by leading by example.

Key Responsibilities:
  • Develop and implement strategies to drive sales growth and improve customer satisfaction
  • Work closely with the Store Manager to create a positive and productive working environment
  • Support administrative tasks, coach, and inspire the team to continuously improve and develop
  • Maintain a focus on commercial success, set targets, and monitor KPIs to ensure optimal performance
  • Collaborate with the Store Manager to plan and execute initiatives to increase brand awareness and develop the store
Requirements:
  • Several years of professional experience in retail, with first-hand experience in store management preferred
  • Possession of excellent sales and customer service skills, with the ability to motivate and inspire others
  • Curiosity and understanding of fashion and footwear trends, as well as an affinity for social media


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