CRM Strategy and Customer Experience Specialist

hace 4 semanas


Madrid, Madrid, España Fever España A tiempo completo

We are Fever España, a leading global live-entertainment discovery tech platform with a mission to democratize access to culture and entertainment. Our team is passionate about creating personalized and curated experiences for our users, while empowering creators to reach new audiences.

About the Role

As a CRM Strategy and Customer Experience Specialist, you will play a key role in developing and executing an end-to-end CRM strategy and communications plan leveraging marketing channels such as email, push notifications, and in-app messages. You will work closely with our CRM Manager to define the customer lifecycle and develop retention strategies that deliver an outstanding customer experience.

You will be responsible for:

  • Managing the activation of customer data to develop and execute an effective CRM strategy
  • Refining multi-channel communications and developing retention strategies
  • Supporting the CRM Manager in defining the customer lifecycle and contact strategies across all customer touch-points
  • Defining key client segments for improved targeting and CRM program effectiveness
  • Evaluating campaign success metrics and making data-driven decisions

About You

To succeed in this role, you should have:

  • 2-3 years of experience working in Digital Marketing and CRM, mobile and web environments
  • Experience working with Salesforce Marketing Cloud and ESPs (Mailchimp, Sendgrid, etc.)
  • Proficiency in HTML and good copywriting skills
  • The ability to develop and optimize CRM flows to drive revenue
  • A commercially savvy, analytical, and data-driven approach
  • Experience in A/B testing and dynamic templates
  • An organized, responsible, and proactive mindset
  • The ability to communicate effectively in English

Benefits and Perks

We offer a range of benefits and perks to support your growth and well-being, including:

  • Opportunity to make a real impact in a high-growth global category leader
  • 40% discount on all Fever events and experiences
  • Flexible schedule and home office options
  • Responsibility from day one and professional and personal growth
  • Great work environment with a young, international team
  • Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee
  • English and Spanish lessons
  • Gympass membership

Salary: €45,000 - €60,000 per year


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