Customer Experience Strategist
hace 4 semanas
**Company Overview**
Merck Gruppe - Msd Sharp & Dohme is a leading pharmaceutical company dedicated to improving lives through innovative medicines, vaccines, and animal health products.
**Job Summary**
We are seeking an experienced Salesforce CRM Specialist to join our team. The successful candidate will play a key role in supporting our Omnichannel Strategy – CRM area, coordinating business as usual activities, and consolidating and evolving our CRM landscape.
**Key Responsibilities**
- Responsible for data management and processing data change requests with customer data.
- Ensure data collection and accuracy across CRM ecosystem.
- Understand CRM compliance with Data Protection and Privacy Laws (GDPR) and act in accordance with these when conducting CRM activities.
- Participate in data revision and data cleanse initiatives.
- Collaborate in data analysis and data system extractions.
**Requirements**
To be successful in this role, you will need:
- Bachelor's or Master's degree from an accredited institution.
- A minimum of 3 years experience in the pharmaceutical industry.
- Experience in CRM administration in Salesforce based solutions (preferably Veeva).
- Proficiency with Microsoft Office tools, with special attention to Excel.
**What We Offer**
We offer a competitive salary range of $120,000 - $150,000 per year, depending on experience, as well as a comprehensive benefits package including medical, dental, and vision insurance, 401(k) matching, and paid time off.
**How to Apply**
If you are a motivated and experienced professional looking to make a meaningful contribution to our organization, please submit your resume and cover letter for consideration.
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