Customer Experience Strategist

hace 4 semanas


Madrid, Madrid, España Merck Gruppe - Msd Sharp & Dohme A tiempo completo

**Company Overview**

Merck Gruppe - Msd Sharp & Dohme is a leading pharmaceutical company dedicated to improving lives through innovative medicines, vaccines, and animal health products.

**Job Summary**

We are seeking an experienced Salesforce CRM Specialist to join our team. The successful candidate will play a key role in supporting our Omnichannel Strategy – CRM area, coordinating business as usual activities, and consolidating and evolving our CRM landscape.

**Key Responsibilities**

  • Responsible for data management and processing data change requests with customer data.
  • Ensure data collection and accuracy across CRM ecosystem.
  • Understand CRM compliance with Data Protection and Privacy Laws (GDPR) and act in accordance with these when conducting CRM activities.
  • Participate in data revision and data cleanse initiatives.
  • Collaborate in data analysis and data system extractions.

**Requirements**

To be successful in this role, you will need:

  • Bachelor's or Master's degree from an accredited institution.
  • A minimum of 3 years experience in the pharmaceutical industry.
  • Experience in CRM administration in Salesforce based solutions (preferably Veeva).
  • Proficiency with Microsoft Office tools, with special attention to Excel.

**What We Offer**

We offer a competitive salary range of $120,000 - $150,000 per year, depending on experience, as well as a comprehensive benefits package including medical, dental, and vision insurance, 401(k) matching, and paid time off.

**How to Apply**

If you are a motivated and experienced professional looking to make a meaningful contribution to our organization, please submit your resume and cover letter for consideration.



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