Customer Experience Visionary

hace 3 semanas


Madrid, Madrid, España Bond Emea - Spain A tiempo completo
About Bond Emea - Spain

Bond is a creative solutions provider that helps clients build strong brand loyalty through innovative customer experience strategies. We design, build, and manage solutions to drive business objectives while enhancing customer satisfaction.

Job Description

Sr. Customer Experience Strategist Role:

The Sr. Customer Experience Strategist will be responsible for developing and implementing customer experience strategies that align with our clients' business objectives. This includes providing expert guidance as a trusted advisor, collaborating with clients to understand their customer journey, and identifying opportunities for improvement and innovation.

A Day in the Life:

  • Develop and implement customer experience strategies, programs, and proposals that drive broad customer experience and loyalty.
  • Collaborate with clients to understand their customer journey and identify opportunities for improvement and innovation.
  • Execute projects and lead project teams, providing guidance, coaching, and support to ensure successful execution.
  • Conduct customer research and gather insights to understand customer needs, preferences, and pain points.
  • Use data and analytics to measure and track customer satisfaction and loyalty and identify areas for improvement.
  • Develop and implement customer journey maps and touchpoint analysis to identify areas of improvement and optimize the customer experience.
  • Collaborate with cross-functional teams, including marketing, sales, and operations, to ensure a seamless and consistent customer experience across all touchpoints.
  • Implement customer closed feedback mechanisms, such as surveys and feedback loops, to gather insights and drive continuous improvement.
  • Facilitate virtual, hybrid, and face-to-face workshops, trainings, and meetings, leading projects to success by strengthening bonds with participants.
  • Stay up to date with leading industry trends and best practices in customer experience management and incorporate them into our client programs.
  • Build strong relationships with clients, serving as a trusted advisor and strategic partner in their customer experience initiatives.

What You'll Need to Succeed:

To be successful in this role, you'll need a proven track record of providing valuable expert guidance as a trusted advisor. You should be proactive in engaging with customers, solving challenges, and crafting growth strategies. You'll also need to be a problem-solver with a passion for continuous learning and innovation, able to travel as needed.

Benefits:

We offer a competitive salary of €80,000 - €110,000 per year, depending on experience. Our benefits package includes comprehensive health insurance, retirement savings plan, and generous paid time off.

About Us

Bond Emea - Spain is a dynamic company that values creativity, innovation, and teamwork. We're passionate about helping our clients build strong brand loyalty through innovative customer experience strategies.


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