Chief Customer Experience Strategist, Spain

hace 2 días


Madrid, Madrid, España Cisco Systems A tiempo completo
About the Role

As a Chief Customer Experience Strategist at Cisco Systems, you will play a vital role in driving the adoption and utilization of our technologies and services within customer organizations, leading to value realization and growth. You will be the primary point of contact for customers, taking end-to-end ownership and understanding their business and technical objectives.

Main Responsibilities
  • Drive software and services adoption, mitigating renewal risks and increasing customer retention rates.
  • Develop and maintain strong executive and technical relationships with customers, understanding their business challenges and objectives.
  • Advocate for customers within Cisco, ensuring their needs are met and they receive a high-quality customer experience.
Who We Are Looking For

We are seeking a strategic problem solver with a strong background in customer success and technology adoption. The ideal candidate possesses excellent communication and relationship-building skills, enabling them to develop and cultivate partnerships with our customers.

Key Qualifications
  • Knowledge of SP technology.
  • Spanish language fluency.
  • 3 years of delivery experience and a solid understanding of software lifecycle practices.
Salary and Benefits

The estimated salary for this role is approximately 85,000 EUR per year, depending on qualifications and experience. Cisco offers a comprehensive benefits package, including competitive pay, stock options, and opportunities for professional growth and development.



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