Global Customer Experience Strategist

hace 4 días


Madrid, Madrid, España Cisco Systems A tiempo completo

Company Overview: Cisco Systems is a leading technology company that empowers digital transformation for businesses and individuals. Our mission is to power an inclusive, digital future for everyone.

Job Summary: We are seeking a highly skilled Global Customer Experience Strategist to join our team in Spain. This role will play a crucial part in driving the successful adoption and utilization of our technologies and services within customer organizations, leading to value realization and growth.

Key Responsibilities:

  • Develop and maintain strong executive and technical relationships with customers, understanding their business challenges and objectives.
  • Drive adoption of software and services, leading to successful renewals and growth by mitigating renewal risks and increasing customer retention rates.
  • Advocate for customers within Cisco, ensuring their needs are met, and they receive a high-quality customer experience.
  • Own financials, including services revenue and margin, and make strategic financial decisions.

Requirements:
  • Knowledge of SP technology
  • Spanish language fluency
  • 3 years of delivery experience and a solid understanding of software lifecycle practices
  • Experience in developing and cultivating strong relationships with executive level customers
  • Experience leading diverse, cross-functional virtual teams in a collaborative, matrixed organization
  • Experience with recurring revenue concepts, margin and attrition

Why Choose Us? At Cisco, we offer a dynamic work environment, competitive salary (€80,000 - €100,000 per annum), and opportunities for professional growth and development. If you're a strategic problem solver with excellent communication and relationship-building skills, apply now

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