Customer Experience | SEO Strategist

hace 2 días


Madrid, Madrid, España Sagan A tiempo completo

**Job Title:** Customer Experience | SEO Strategist

**Location:** Remote (CST Time Zone)

**Salary Range:** Up to $2500 USD per month

**Work Schedule:** Monday - Friday, 9:00 AM to 5:00 PM (CST)

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies.

Position Overview:

We are seeking a highly motivated Customer Experience | SEO Strategist with a solid understanding of on-page and off-page SEO, as well as Google Business Profiles. The ideal candidate will have prior experience in SEO and a proven track record of managing client relationships effectively.

Key Responsibilities:

Client Relations and Support:

  • Serve as the primary point of contact for clients, ensuring clear and effective communication.
  • Manage client expectations and address their SEO-related queries and concerns.
  • Educate clients on SEO best practices and performance metrics.
  • Communicate regularly with clients to ensure their needs are met and to provide updates on ongoing projects.

SEO Management:

  • Perform on-page and off-page SEO activities to optimize client websites.
  • Manage and optimize Google Business Profiles for clients.
  • Monitor and analyze client performance metrics, focusing on increasing client retention and satisfaction.
  • Identify opportunities for upselling and downselling services to optimize client outcomes.

Project Coordination:

  • Rout client requests to the fulfillment team, ensuring timely and accurate completion.
  • Ensure all work completed is promptly communicated to clients, including changes to Google Business Profiles, page completions, link acquisitions, and citations.
  • Maintain accurate records in CRM (monday.Com) and ensure effective task management.

Quality Assurance:

  • Perform quality checks on client deliverables to ensure accuracy and completeness.
  • Collect and utilize client feedback to continuously improve service offerings and client satisfaction.

Qualifications:

Proven experience in SEO, including on-page and off-page optimization techniques. Familiarity with managing Google Business Profiles. Strong communication and interpersonal skills. Ability to multitask and prioritize client needs effectively. Proficiency in using CRM software (e.G., monday.Com) and communication tools (e.G., Slack). Strong analytical skills for monitoring client performance and identifying areas for improvement. Empathy and emotional intelligence to understand client needs and build strong relationships.



  • Madrid, Madrid, España Fleet Complete A tiempo completo

    **Customer Experience Strategist**Vaimo is a full-service agency that helps brands, retailers, and manufacturers succeed in delivering customer experiences through e-Commerce, experience management, and product data management. We combine strategic, UX, and design principles with data visualisation and analysis to understand and optimise the customer...


  • Madrid, Madrid, España Cisco Systems A tiempo completo

    Drive Value Realization and Growth as a Senior Customer Experience StrategistWe're seeking an exceptional Senior Customer Experience Strategist to play a critical role in driving the successful adoption and utilization of our technologies and services within customer organizations.About the Role:As a Senior Customer Experience Strategist, you will be...


  • Madrid, Madrid, España Biogen Idec A tiempo completo

    About This RoleThe Omnichannel Customer Experience Strategist for Biogen will play a crucial role in enhancing our comprehensive Omnichannel customer engagement strategy. This position will ensure the effective adoption and orchestration of existing channels, as well as integrating new channels to optimize Biogen's customer experience and provide a seamless...

  • Global SEO Strategist

    hace 7 días


    Madrid, Madrid, España Sortlist A tiempo completo

    Role OverviewWe are seeking a highly skilled and experienced Global SEO Strategist to lead our organic growth initiatives. As the Head of SEO, you will be responsible for crafting and executing a high-impact SEO strategy that aligns with Sortlist's overarching business goals.Key ResponsibilitiesDevelop and implement a robust SEO strategy that drives...


  • Madrid, Madrid, España Cisco A tiempo completo

    Company OverviewAt Cisco, we're shaping the future of technology and digital innovation. Our company is built on a foundation of collaboration, inclusivity, and customer satisfaction.SalaryWe offer an estimated annual salary of $120,000 for this role, commensurate with experience and qualifications.Job DescriptionAs a Customer Experience Strategist at Cisco,...


  • Madrid, Madrid, España Novo Nordisk A tiempo completo

    About Novo NordiskNovo Nordisk is a global healthcare leader with over 69,000 employees worldwide. We're dedicated to improving patient outcomes through exceptional customer engagement.Role OverviewWe're seeking a Global Customer Experience Strategist to join our dynamic team in Madrid. As a key member of the Customer Engagement team, you'll play a pivotal...

  • Senior SEO Strategist

    hace 4 semanas


    Madrid, Madrid, España Fever A tiempo completo

    About the RoleWe are seeking a Senior SEO Strategist to develop and implement innovative SEO strategies that drive business growth for our Secret Media Network. As a key member of our team, you will take a strategic and data-driven approach to optimize our online presence, focusing on high-impact actions, keyword research, and competitor analysis.


  • Madrid, Madrid, España Cisco Systems A tiempo completo

    About the RoleAs a Chief Customer Experience Strategist at Cisco Systems, you will play a vital role in driving the adoption and utilization of our technologies and services within customer organizations, leading to value realization and growth. You will be the primary point of contact for customers, taking end-to-end ownership and understanding their...

  • Digital SEO Strategist

    hace 3 semanas


    Madrid, Madrid, España Na-Kd A tiempo completo

    We are seeking a detail-oriented and customer-focused SEO specialist to join our team. About the Role:This is an exciting opportunity to be responsible for executing and managing NA-KD's SEO channel while improving organic search traffic through on-site and off-site SEO projects.The ideal candidate will have experience in finding data insights and providing...


  • Madrid, Madrid, España Cisco Systems, Inc. A tiempo completo

    Role OverviewCisco Systems, Inc. is seeking a skilled User Experience Strategist to drive the successful adoption and utilization of our technologies and services within customer organizations. This role plays a crucial part in driving value realization and growth.


  • Madrid, Madrid, España Biogen A tiempo completo

    Job OverviewWe are seeking a highly skilled Digital Customer Experience Strategist to join our team at Biogen. In this role, you will play a key part in shaping our omnichannel customer engagement strategy and ensuring seamless execution across multiple channels.About This RoleThe successful candidate will have a proven track record of leveraging data-driven...


  • Madrid, Madrid, España Semrush A tiempo completo

    About SemrushWe are a global IT company developing our own product – a platform for digital marketers. Our mission is to empower businesses to reach their full potential.Job Title: Digital Marketing Strategist for Enterprise SEOSalary: $120,000 - $180,000 per year, depending on experience and qualifications.Job Description:We are seeking an experienced...


  • Madrid, Madrid, España Fever A tiempo completo

    About the Role: We are seeking an experienced Media SEO Strategist to develop and implement cutting-edge SEO strategies that drive business growth for Fever, a global leader in live-entertainment discovery. Responsibilities: Develop and execute comprehensive SEO plans to enhance visibility on Google Discover, improve website structure and architecture, and...


  • Madrid, Madrid, España Boston Consulting Group A tiempo completo

    About the RoleWe are seeking a highly skilled AI-Driven Customer Experience Strategist to join our team at Boston Consulting Group. In this role, you will partner with business leaders and client consulting teams to support sales and delivery of AI-driven Customer Management programs.As a Senior Knowledge Analyst (SKA) on our Deep AI team, you will play an...


  • Madrid, Madrid, España MANO A tiempo completo

    About MANOMANO is a dynamic company looking for a talented Customer Success Strategist to join our team.SalaryThe estimated annual salary for this position is $80,000-$110,000, depending on experience.Job DescriptionThe Customer Success Strategist will be responsible for developing and implementing marketing strategies that foster long-term relationships...

  • Senior Data Strategist

    hace 4 semanas


    Madrid, Madrid, España Boston Consulting Group A tiempo completo

    About the RoleWe are seeking a Senior Data Strategist to join our Deep AI team at Boston Consulting Group. In this role, you will partner with business leaders and client consulting teams to support sales and delivery of AI-driven Customer Management programs.Key ResponsibilitiesConduct research on the latest trends and innovations in AI-driven customer...


  • Madrid, Madrid, España Exodigital A tiempo completo

    **Job Title:** Digital Marketing Strategist**About Exodigital**We are seeking a skilled Digital Marketing Strategist to lead our company's digital marketing efforts. This role will be responsible for developing and executing strategies that drive business growth, improve customer engagement, and increase conversions.**Key Responsibilities:Develop and execute...


  • Madrid, Madrid, España Worldline A tiempo completo

    About WorldlineWorldline is a leading digital payments company, providing trusted infrastructure for millions of people and businesses worldwide.We're on an exciting journey to lead the way in payments innovation, and we need talented professionals like you to help us achieve our ambitious goals.The OpportunityWe're seeking a skilled Customer Success Manager...


  • Madrid, Madrid, España Sinch A tiempo completo

    Sinch is a leading global provider of Customer Communication Cloud solutions, empowering businesses to deliver exceptional customer experiences across multiple channels. With over 150,000 clients worldwide, including top tech companies, we offer a unified platform for personalized communication.About the RoleWe are seeking an experienced Customer Success...

  • Advanced AI Strategist

    hace 4 semanas


    Madrid, Madrid, España Boston Consulting Group A tiempo completo

    Job DescriptionThe Boston Consulting Group is seeking a talented Advanced AI Strategist to join our Deep AI team as a Senior Knowledge Analyst.Company OverviewWe are a leading global management consulting firm that helps organizations in the private, public, and social sectors achieve their goals. Our client list includes some of the world's most respected...