Digital Customer Experience Strategist

hace 1 día


Madrid, Madrid, España Biogen Idec A tiempo completo

About This Role

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The Digital Customer Experience Strategist for Biogen will be responsible for developing and executing local planning initiatives that enhance our comprehensive Omnichannel customer engagement strategy. This role will ensure the effective adoption and orchestration of existing channels, as well as integrating new channels to optimize Biogen's customer experience and provide a smooth and coherent journey while maximizing reach and optimizing resources.

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What You'll Do

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  • Strategic Alignment: Ensure omnichannel strategies are aligned with broader business goals and seamlessly integrated with marketing and sales efforts.">
  • Omnichannel Measurement: Define and implement measurement frameworks, KPIs, and analytics to monitor, evaluate, and optimize omnichannel activities while providing actionable insights.">
  • Cross-Functional Collaboration: Facilitate teamwork across departments to ensure unified execution of omnichannel initiatives, share best practices, and support compliance with legal standards.">
  • Innovation & Adaptation: Stay updated on digital trends and new tools, driving innovation through design thinking and agile methodologies while scaling successful strategies.">
  • Customer Engagement: Develop targeted strategies based on customer needs, feedback, and data, ensuring an end-to-end positive customer experience across multiple channels.">
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Who We Are Looking For

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You are a proactive and solution-driven Digital Customer Experience Strategist with a creative and strategic mindset. You excel at leveraging data-driven insights and analytics to design and execute innovative customer engagement strategies. You thrive in dynamic environments, bringing a customer-centric approach to every project while aligning initiatives with broader business goals.

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Your Qualifications

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  • Bachelor's degree in Marketing, Business Administration, or related field.">
  • Minimum 5 years of experience in digital customer experience, marketing, or a related field.">
  • Proven track record of successfully developing and executing omnichannel strategies that drive customer engagement and revenue growth.">
  • Excellent communication, leadership, and problem-solving skills.">
  • Data analysis and interpretation skills, with experience using data visualization tools such as Tableau, Power BI, or D3.js.">
  • Experience working with cross-functional teams to launch and maintain complex projects.">
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Salary Range:$120,000 - $180,000 per year, depending on qualifications and experience.

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Benefits

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We offer a competitive compensation package, including health insurance, retirement plan, and generous paid time off. Our team is passionate about making a difference in people's lives, and we're committed to fostering a culture of diversity, equity, and inclusion.



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