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Digital Experience Strategist

hace 1 mes

Madrid, Madrid, España Quantum Metric A tiempo completo
About Quantum Metric
As a pioneer in Continuous Product Design, we empower organizations to put customers at the heart of their digital endeavors. Our platform provides a structured approach to understanding the digital customer journey, enabling businesses to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business' bottom line.

We're not just another tech company – we're a leader in the industry, capturing insights from 40 percent of the world's internet users and supporting nationally recognized brands in ecommerce and retail, travel, financial services, and telecommunications. Our customer retention rate stands at an impressive 98%.

At Quantum Metric, we've secured our place as the first tech unicorn of the year with an above $1 billion valuation and a $200 million Series B funding round. We're using these funds to accelerate our product and people growth. Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last four-consecutive years, and has made Best Places to Work lists by Glassdoor, BuiltIn, Fast Company, and Forbes.

Your Role
The Digital Experience Strategist will drive client adoption of our platform, ensuring that customers receive tangible value through our partnership. You'll engage regularly with customers to provide tailored training aligned to organizational use cases, teach them how to apply our technology to solve key business challenges, and provide ad-hoc analysis/insights to improve digital experiences.

Responsibilities
  • Teach clients how to analyze their data using our platform to surface defects and opportunities for digital product enhancements.
  • Develop a consultative relationship with each client via a thorough understanding of their business model, strategy, digital properties, key initiatives, and business goals.
  • Provide guidance on best practices for leveraging our platform to solve business problems execute on their digital strategy via daily client interactions.
  • Lead training sessions across a plethora of use cases to enable customers to be autonomous, while driving adoption across large audiences.
  • Conduct regular working sessions with clients, product demos, and executive briefings. Travel up to 20% of the time to visit client onsite locations.
  • Proactively analyze client data using our platform to inform data-driven improvements to digital experiences.
  • Create presentations to summarize opportunities for site optimization and revenue recovery. Present findings with data-driven recommendations and supporting analysis to key client stakeholders.
  • Proactively identify at-risk accounts based on low platform usage, while creating & executing an action plan to drive platform adoption.
  • Establish and maintain expert level knowledge of product capabilities & configuration options to leverage the Quantum Metric platform to enable customers and surface actionable insights.
  • Serve as the voice of the customer internally at Quantum Metric, advocating for customer needs and providing input into the development of new platform features.
  • Partner with account team to secure renewals and support upsell opportunities through enablement and business value.