Senior Innovation Strategist for Customer Experience

hace 3 días


Madrid, Madrid, España Ing A tiempo completo

About ING

At ING, we are a forward-thinking bank that values innovation and customer obsession. We're looking for a Senior Innovation Strategist to lead our Customer Experience team.

Job Summary

We're seeking an experienced professional with a proven track record in driving innovation and customer-centric strategies. As a Senior Innovation Strategist, you will be responsible for developing and implementing innovative solutions that meet the evolving needs of our customers.

Your Key Responsibilities:

  • Lead cross-functional teams to design and develop innovative products and services that deliver exceptional customer experiences.
  • Collaborate with stakeholders to understand customer needs and preferences, and develop strategies to address them.
  • Develop and implement roadmaps to drive innovation and customer-centricity across the organization.
  • Analyze data and market trends to identify opportunities for growth and improvement.
  • Communicate effectively with senior leaders and external partners to drive business outcomes.

About the Role

This is a unique opportunity to join a dynamic team that is shaping the future of banking. As a Senior Innovation Strategist, you will have the autonomy to design and implement innovative solutions that drive business growth and improve customer satisfaction.

What You'll Need

To succeed in this role, you will need:

  • A bachelor's degree in a relevant field such as business, engineering, or design.
  • Minimum 5 years of experience in a related field, preferably in a leadership or strategic role.
  • Proven track record of driving innovation and customer-centric strategies.
  • Excellent communication and interpersonal skills.
  • Ability to analyze complex data and develop actionable insights.

Salary and Benefits

The salary for this role is approximately €120,000 per annum, plus benefits including health insurance, pension plan, and generous annual leave.


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