Senior Customer Experience Strategist

hace 4 días


Madrid, Madrid, España Ing Bank N.V. A tiempo completo

**Overview of the Role:**

At ING Bank N.V., we are seeking a Senior Customer Experience Strategist to join our Payments & Daily Banking Tribe. The selected candidate will be responsible for creating an outstanding experience in the Daily Banking account, improving processes related to the account, and monitoring the voice of the customer to propose solutions that increase customer engagement.

**Key Responsibilities:**

  1. Represent the voice of the customer and have a strong vision on how to increase customer engagement and focus on continuously improving customer journeys.
  2. Develop, launch, and maintain an attractive product & service value proposition on the market providing the highest customer satisfaction.
  3. Lead to provide a differentiating experience for ING's customers at optimal value and profitability for ING.
  4. Be the Business Guardian of your product/service working with Risk, Compliance, and Legal stakeholders to ensure our products and services comply with regulation and policies.
  5. Lead to increase efficiency, reduce complexity, bringing the best experience in the moments of truth and pursuing innovative solutions.

**Requirements:**

  1. Analytical skills to comprehend, define, select, and analyze data to gather insights that enhance the decision-making process.
  2. A proactive thinker who can translate business needs into requirements for implementation.
  3. Lead and/or support complex programs, setting clear roadmaps and solving impediments.
  4. Be creative and an out-of-the-box thinker who likes to work in a multidisciplinary team in an agile environment where stakeholders and developers collaborate closely on a daily basis.
  5. Contribute to develop and maintain a customer engagement strategy focused on improving conversion funnels.

**What We Offer:

We offer a competitive salary range of €80,000 - €110,000 per year, depending on experience, as well as a benefits package that includes health insurance, retirement savings plan, and opportunities for career growth and development.



  • Madrid, Madrid, España Ing A tiempo completo

    About INGAt ING, we are a forward-thinking bank that values innovation and customer obsession. We're looking for a Senior Innovation Strategist to lead our Customer Experience team.Job SummaryWe're seeking an experienced professional with a proven track record in driving innovation and customer-centric strategies. As a Senior Innovation Strategist, you will...


  • Madrid, Madrid, España Recruitment Room A tiempo completo

    We are seeking a highly skilled Customer Experience Strategist to join our Recruitment Room team. In this role, you will be the primary point of contact for our customers and will be responsible for ensuring their experience with us is exceptional.About the RoleThe Customer Experience Strategist will be accountable for a dedicated portfolio of customers,...


  • Madrid, Madrid, España Biogen Idec A tiempo completo

    About This RoleThe Omnichannel Customer Experience Strategist for Biogen will play a crucial role in enhancing our comprehensive Omnichannel customer engagement strategy. This position will ensure the effective adoption and orchestration of existing channels, as well as integrating new channels to optimize Biogen's customer experience and provide a seamless...


  • Madrid, Madrid, España Biogen A tiempo completo

    About This RoleThe Digital Customer Experience Strategist for Biogen will lead the development and execution of local digital strategies that enhance our comprehensive customer engagement approach. This role will ensure the effective adoption and orchestration of existing channels, as well as integrating new channels to optimize Biogen's customer experience...


  • Madrid, Madrid, España Biogen Idec A tiempo completo

    About This Role">The Digital Customer Experience Strategist for Biogen will be responsible for developing and executing local planning initiatives that enhance our comprehensive Omnichannel customer engagement strategy. This role will ensure the effective adoption and orchestration of existing channels, as well as integrating new channels to optimize...


  • Madrid, Madrid, España Ab Tasty A tiempo completo

    About AB TastyAB Tasty is a global leader in AI-powered experience optimization solutions, empowering brands to build better experiences on their websites and apps. Our platform offers web and API-based solutions that provide companies with a unified approach to creating seamless customer experiences.Job DescriptionWe're seeking a Senior Experience...


  • Madrid, Madrid, España Novo Nordisk A tiempo completo

    About Novo NordiskNovo Nordisk is a global healthcare leader with over 69,000 employees worldwide. We're dedicated to improving patient outcomes through exceptional customer engagement.Role OverviewWe're seeking a Global Customer Experience Strategist to join our dynamic team in Madrid. As a key member of the Customer Engagement team, you'll play a pivotal...


  • Madrid, Madrid, España Cisco Systems A tiempo completo

    Company Overview: Cisco Systems is a leading technology company that empowers digital transformation for businesses and individuals. Our mission is to power an inclusive, digital future for everyone.Job Summary: We are seeking a highly skilled Global Customer Experience Strategist to join our team in Spain. This role will play a crucial part in driving the...


  • Madrid, Madrid, España Exasol A tiempo completo

    Unlock Your Potential as a Senior Customer Success StrategistAbout Exasol:Exasol, the leading HR technology company in unbiased talent evaluation, leverages its 15 years of industry experience to identify top talent for companies worldwide. Our team of professionals and cutting-edge SaaS platform integrated with AI ensure efficient, bias-free talent...


  • Madrid, Madrid, España Sas - Global A tiempo completo

    Company OverviewSAS - Global is a leader in data and AI, inspiring customers worldwide to transform data into intelligence.We're a debt-free multi-billion-dollar organization on our path to IPO-readiness, offering a dynamic, fulfilling career with flexibility and world-class employee experience.About the RoleThe Customer Success team seeks a Senior Customer...


  • Madrid, Madrid, España Cisco Systems A tiempo completo

    About the RoleAs a Chief Customer Experience Strategist at Cisco Systems, you will play a vital role in driving the adoption and utilization of our technologies and services within customer organizations, leading to value realization and growth. You will be the primary point of contact for customers, taking end-to-end ownership and understanding their...


  • Madrid, Madrid, España Sagan A tiempo completo

    **Job Title:** Customer Experience | SEO Strategist**Location:** Remote (CST Time Zone)**Salary Range:** Up to $2500 USD per month**Work Schedule:** Monday - Friday, 9:00 AM to 5:00 PM (CST)Company Overview:Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We...


  • Madrid, Madrid, España Talent Bridge Group, Llc. A tiempo completo

    Talent Bridge Group, Llc. is seeking an experienced Senior Logistics Growth Strategist to drive business growth by securing new customer revenue, building and maintaining key relationships, and overseeing the entire sales process.About the RoleAs a Senior Logistics Growth Strategist at Talent Bridge Group, Llc., you will be responsible for expanding our...


  • Madrid, Madrid, España Biogen A tiempo completo

    Job OverviewWe are seeking a highly skilled Digital Customer Experience Strategist to join our team at Biogen. In this role, you will play a key part in shaping our omnichannel customer engagement strategy and ensuring seamless execution across multiple channels.About This RoleThe successful candidate will have a proven track record of leveraging data-driven...

  • Product Strategist

    hace 3 semanas


    Madrid, Madrid, España Sector Alarm As A tiempo completo

    **About Us**: Sector Alarm As is a dynamic company that prioritizes people's safety in their homes. We're looking for a skilled Product Strategist - Consumer Experience to lead our consumer-facing hardware and software product strategy and UX. This is a strategic role that involves full ownership of our smart alarm system offering across markets, including...


  • Madrid, Madrid, España Amazon A tiempo completo

    Unlock Your Potential as a Senior Digital Media Sales StrategistAre you passionate about driving growth and innovation in the digital media landscape? Look no further!About Amazon AdsAmazon Ads is the digital advertising arm of Amazon, offering unique advertising products and solutions that enable businesses to reach their target audiences. We are seeking an...

  • Senior Pricing Strategist

    hace 3 semanas


    Madrid, Madrid, España Chemo A tiempo completo

    About ChemoChemo is a leading company in the industry, and we are looking for a Senior Pricing Strategist to join our team.Job SummaryWe are seeking a highly skilled and experienced Senior Pricing Strategist to provide expert guidance on pricing decisions and strategies. The successful candidate will have a strong background in data analysis and pricing...


  • Madrid, Madrid, España Ab Tasty A tiempo completo

    About AB TastyAB Tasty is a global leader in AI-powered experience optimization solutions empowering brands to build better experiences on their websites and apps. Our unified platform offers web and API-based solutions that provide companies with a seamless approach to creating digital experiences.Company OverviewFounded in 2013, AB Tasty's customer roster...


  • Madrid, Madrid, España 1011 Amadeus It Group S.A. A tiempo completo

    Job OverviewWe are seeking a highly skilled Senior Customer Success Strategist to join our team at 1011 Amadeus IT Group S.A. as a Customer Success Senior Specialist with French or German.About the RoleThis is a full-time position in Madrid or Barcelona, offering an estimated salary of €65,000 - €80,000 per year, depending on experience and...


  • Madrid, Madrid, España Engineeringuk A tiempo completo

    Company OverviewExpedia Group brands power global travel for everyone, everywhere. We design cutting-edge technology to make travel smoother and more memorable, and we create groundbreaking solutions for our partners.Job SummaryWe are seeking a Senior Marketing Automation Strategist to join the B2B marketing team at Expedia Group's Engineering division. The...