Customer Obsession

hace 21 horas


Madrid, Madrid, España Ing A tiempo completo

**Job Overview**

At ING, we are seeking a Customer Obsession & Innovation Strategist to join our team. As an agent of change, you will lead a multidisciplinary team of change-makers in anticipating and adapting to client, market, and business changes.

The role involves leveraging bank strategy while inspiring others, working collaboratively at a full bank level. With proven analytical, quantitative, and conceptual thinking skills, you will ensure the successful completion of projects and team performance.

You will have a systemic understanding of the bank, its competitive and technological context, and organizational culture. You will master the capacity to conceptualize, frame, and design clear frameworks, ideas, insights, products, and services to differentiate ING in the market.

The position reports to the Head of New Business and involves leading the Customer Experience & UX CoE. Your key responsibilities include:

  • Developing and guiding a team to deliver innovation activities critical to business success.
  • Empowering tribes to think beyond and put ING in a better position for the future.
  • Communicating effectively with stakeholders, including senior-level employees, head office, and external parties.
  • Assessing, initiating, and coordinating bank-wide projects.

As a Customer Centric Strategy Lead, you will be responsible for driving customer research, experiments, and analytics to ensure ING's product meets customer demands and needs. You will co-create value propositions through research strategies, validating problem-solving with disruptive features that make a difference in the market.

The estimated salary for this position is $120,000 - $180,000 per year, based on industry standards and your experience. The location is not specified, but the job requires collaboration with multiple teams and stakeholders across the bank.



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