Transformational Customer Experience Leader

hace 3 días


Madrid, Madrid, España Ing A tiempo completo

At ING, we are seeking a seasoned professional to fill the role of CoE Lead of Customer Obsession & Innovation. This is an exceptional opportunity for an agent of change to lead a multidisciplinary team in driving business success through customer-centric strategies.

About the Role

You will be responsible for developing and implementing a comprehensive customer experience strategy that aligns with the bank's overall vision. As a key member of our leadership team, you will collaborate closely with stakeholders to design and deliver innovative solutions that meet the evolving needs of our customers.

Your primary responsibilities will include:

  • Developing and executing a customer experience roadmap that drives business growth and retention.
  • Leveraging data-driven insights to inform product development and service design.
  • Fostering a culture of collaboration and innovation within the team and across departments.
  • Leading cross-functional teams to deliver high-impact projects that drive customer satisfaction and loyalty.

To succeed in this role, you will need:

  • A proven track record of delivering customer-centric strategies that drive business results.
  • Strong leadership and collaboration skills, with the ability to inspire and motivate teams.
  • Excellent communication and interpersonal skills, with the ability to effectively communicate complex ideas to both technical and non-technical stakeholders.
  • Experience working in a fast-paced, agile environment, with a focus on innovation and continuous improvement.

We offer a competitive salary of €120,000 per annum, plus a range of benefits including health insurance, retirement plans, and opportunities for professional development.

If you are a motivated and ambitious professional who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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