Customer Service
hace 2 semanas
In this role, you will lead a team of customer service professionals to deliver exceptional experiences for our clients. Your expertise in customer obsession, process improvement, and team management will be crucial in achieving our goals.
About INGWe are a global bank with a strong presence in Spain and over 40 countries worldwide. Our mission is to empower our customers to create a better future for themselves. We strive to be a leader in innovation, simplicity, and transparency.
About the RoleWe are looking for a talented individual with experience in contact centers and customer service teams. You will be responsible for leading part of the internal services team, ensuring high agent engagement, and safeguarding service levels. Your key responsibilities include:
- Liderar parte del equipo de servicios internos.
- Ser garante de la satisfacción del cliente del banco, ofreciendo un servicio diferencial.
- Trabajar con la visión de embudo único en remoto (Servicios, Chat, Ventas), presencial y digital.
- Interlocutor con las Tribus de Negocio para estar alineado con el CCO y el Banco.
- Seguimiento de KPIs y elaboración del cuadro de mando de Servicios E2E.
You will work closely with other stakeholders to achieve our initiatives from a customer experience perspective. This includes collaboration with business tribes and digital teams to improve our services and products.
About YouWe are looking for someone with a Master's or Bachelor's degree and at least 2 years of professional experience in contact centers. You should have excellent communication skills, both written and verbal, as well as analytical skills and problem-solving abilities. Proactivity, accountability, and creativity are essential qualities for this role.
BenefitsWe offer a competitive salary, flexible schedule, and a range of benefits including health insurance, life insurance, restaurant card, and a company shuttle. You will also enjoy our pension plan after 1 month with us and access to various employee networks and associations.
What We OfferWe value diversity, inclusion, and belonging at ING. Our commitment to sustainability is empowering your journey towards a greener future. Join us in making things happen, helping others succeed, and staying ahead of the curve.
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