Customer Experience Specialist

hace 3 semanas


Madrid, Madrid, España Cross Border Talents A tiempo completo

Job Overview: We are seeking a skilled Customer Experience Specialist to join our Cross Border Talents team. This role will be responsible for providing exceptional support to Polish-speaking customers, handling inquiries, and resolving issues efficiently.

About Us: As a prominent company in the sports sector, we deliver innovative products and services to a global audience. Our goal is to engage and inspire sports enthusiasts through exceptional customer experiences.

Key Responsibilities:

  • Deliver outstanding customer service to Polish-speaking clients through email, phone, and live chat, addressing inquiries, offering product details, and troubleshooting issues.
  • Assist customers in understanding product features, help with the purchasing process, and manage post-purchase inquiries, including returns or exchanges.
  • Proactively manage and resolve customer complaints or concerns, ensuring a positive outcome and customer satisfaction.
  • Maintain accurate records of customer interactions, ensuring thorough documentation within our CRM system for future reference and follow-up.
  • Work closely with internal teams (sales, logistics, technical support) to ensure customers receive timely and accurate solutions.
  • Collect feedback from customers to help identify service or product improvement opportunities, contributing to the overall success of the company.

Requirements:

  • Proficiency in Polish (B2 or higher) and English (B2 or higher), with strong written and verbal communication abilities.
  • Previous customer service experience is beneficial but not required.
  • The ability to address and resolve complex customer issues effectively and with empathy.
  • Basic skills in using customer service tools, CRM systems, and other software; full training will be provided.
  • A genuine interest in sports is highly valued, as it will enhance your ability to connect with and support our customers.

What We Offer:

  • Estimated Salary: €30,000 - €40,000 per year, based on your experience and qualifications.
  • Comprehensive health and life insurance to provide peace of mind for you and your family.
  • All the necessary equipment (laptop, headset, etc.) will be provided to ensure you can work effectively from home.
  • Hybrid Work Opportunity: If you're interested in transitioning to a hybrid role, relocation support will be offered to Sofia, where you can enjoy a flexible work arrangement from the office part-time.
  • Career Advancement: We are committed to helping our employees grow. You'll have access to training programs and career development opportunities to help you achieve your professional goals.
  • Flexible working hours and the option to work remotely support your work-life balance.


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