Customer Experience Transformation Specialist
hace 4 días
We are seeking a highly skilled Customer Experience Transformation Specialist to join our dynamic team in Madrid.
About the Role:
- Drive digital innovation and lead the implementation of omnichannel approaches to enhance customer experiences.
- Lead the Customer Journey planning process, guiding teams to adopt modern engagement journey designs tailored to specific customer segments.
- Define and implement digital innovations like HCP Portals, event capabilities, and advanced planning tools.
- Support the development and execution of comprehensive Customer Experience measurement programs.
- Act as a change agent within the organization, driving new planning processes into cross-functional forums.
- Ensure leverage to all channel opportunities, developing intentional Channel strategies.
What You'll Need:
- 4-5 years of experience in customer engagement, commercial, marketing, or strategic consultancy in a complex multinational organization.
- Strong cross-functional stakeholder management skills with the ability to influence and gain consensus.
- Strong analytical and problem-solving skills with the ability to use market and customer data.
- A strong understanding of the pharmaceutical marketplace is highly desirable.
Our Benefits:
- A competitive estimated salary range: €65,000 - €90,000 per annum.
- An opportunity to work with a talented team of experts in designing integrated engaging experiences for customers.
- A chance to make a lasting impact in a growing and ambitious organization.
- A collaborative environment that values diversity and inclusivity.
About Us:
Novo Nordisk is a global leader in diabetes care and a leading manufacturer of biopharmaceuticals. We are committed to creating an inclusive culture that celebrates diversity and promotes equal opportunities for all employees.
Contact Information:
Please submit your application via the 'Apply' button. We look forward to reviewing your qualifications
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