Customer Experience Transformation Specialist

hace 7 días


Madrid, Madrid, España Sgs A tiempo completo

Company Overview

Sgs is a global leader in the Testing, Inspection and Certification industry. Our company operates in a dynamic and international environment, with a strong presence across multiple continents.

Salary

We offer an attractive salary of $120,000 per year, reflecting the complexity and scope of this role. This compensation package ensures that you are fairly rewarded for your skills and experience.

Job Description

As a CX Salesforce IT Business Analyst at Sgs, you will be part of our Customer Experience Program IT team. Your primary responsibility will be to deploy and integrate our sales and marketing applications within the SGS IT ecosystem.

You will collaborate with business units, bridge IT and business stakeholders, and contribute to the digital transformation of our customer engagement processes. This role involves interaction with stakeholders across various countries on high-visibility projects within the Salesforce ecosystem, including sales, customer service, and potentially revenue and marketing clouds.

Required Skills and Qualifications

To excel in this role, you should have:

  • A bachelor's degree in Computer Science or a related field.
  • A minimum of 5 years of experience in business analysis within a high-technology or software development environment.
  • Proficiency in Agile methodologies (SCRUM, SAFE, Kanban) and Application Lifecycle Management.
  • Competence in business analysis techniques, such as process modeling, requirements analysis, user requirement specification, and user story creation.
  • Strong English communication skills, with additional languages being advantageous.

Benefits

We offer a range of benefits to support your personal and professional growth, including:

  • A flexible schedule with a hybrid work model, allowing 50% remote work.
  • Access to SGS university and Campus for continuous learning options.
  • A multinational environment where you will work with colleagues from multiple continents.

Why SGS?

At SGS, we value our employees' contributions and recognize their hard work. We believe in creating a positive and inclusive work environment, where everyone feels valued and empowered to grow. Join us and become part of a global community that shares your passion for innovation and excellence.



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