Customer Experience Specialist

hace 3 días


Madrid, Madrid, España Spotahome A tiempo completo

**About the Role**
As a Customer Experience Specialist at Spotahome, you will be the first point of contact for our worldwide community, handling and resolving customer complaints in a professional manner.

**Key Responsibilities**
• Provide friendly and efficient service to our users
• Address emails and phone calls from users who need assistance, including urgent situations
• Compose messages or customize responses to customer emails
• Research information and troubleshoot problems using available resources
• Arbitrate in situations between users and provide solutions according to our policies and procedures
• Proactively work to meet targets and goals

**Your Profile**
• 2-3 years of customer service experience
• Fluency in English and Spanish
• Italian and German highly valued
• Patience, empathy, and stress management skills
• Ability to work under pressure and adapt to adverse situations
• Strong communication and interpersonal skills
• Problem-solving skills and technical aptitude

**About Us**
At Spotahome, we make renting easy by allowing people to book completely online. We've helped over 150,000 renters find their perfect home, and we're backed by international investors. Join our mission to revolutionise the traditional real estate space.



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