Customer Experience Specialist

hace 5 días


Madrid, Madrid, España Maersk A tiempo completo

Job Summary

We are seeking a highly skilled Customer Experience Specialist to join our team at Maersk. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.

Key Responsibilities

  • Manage customer interactions through various channels, including phone, email, and chat
  • Resolve customer complaints and issues in a timely and professional manner
  • Provide product and service information to customers, answering questions and addressing concerns
  • Work closely with internal teams to resolve customer issues and improve overall customer satisfaction
  • Identify opportunities to improve customer experience and implement changes to enhance customer satisfaction

Requirements

  • Previous experience in a customer-facing role, preferably in a logistics or transportation industry
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and analytical skills
  • Proficiency in Microsoft Office and customer relationship management software

What We Offer

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

Maersk's Commitment to Diversity and Inclusion

Maersk is committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from candidates of all backgrounds and perspectives.



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