Customer Experience Representative

hace 4 días

Madrid, Madrid, España The Learning Experience #377 A tiempo completo
About The Learning Experience #377

We are a leading provider of innovative solutions for the hospitality industry, dedicated to helping businesses streamline and achieve growth. Our purpose-built technology and industry-wide expertise enable us to deliver the best value to our customers.

We are proud to be an Equal Opportunity Employer, committed to providing equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

Job Summary

We are seeking a highly skilled Customer Experience Specialist to join our team. As a Customer Experience Specialist, you will be responsible for providing exceptional customer service, troubleshooting technical issues, and working closely with our technical teams to ensure customer satisfaction.

Key Responsibilities
  • Customer Service: Respond to customer queries in a timely and accurate manner, providing step-by-step technical help and troubleshooting customer issues.
  • Ticket Management: Manage a ticket queue based on priority and SLA protocols, ensuring that customer issues are resolved efficiently.
  • Technical Support: Provide on-call support to our user base, working closely with our technical teams to resolve technical issues.
  • Communication: Develop and maintain strong communication skills, both written and verbal, to effectively interact with customers and internal teams.
Requirements
  • Education: Bachelor's Degree
  • Language: High level of English, additional language (Polish/Spanish) is a plus
  • Experience: At least 1 year of experience in a similar role, with a strong technical orientation and customer service skills
  • Skills: Tech-savvy, strong computer skills, ability to adapt to a fast-paced environment, and excellent communication skills

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