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Customer Experience Representative
hace 2 meses
We are seeking an exceptional Customer Experience Specialist to join our Global Customer Experience team at Too Good To Go. As a key member of our team, you will be responsible for providing outstanding customer service to our users and partners, ensuring they receive efficient and friendly support.
Key Responsibilities- Provide exceptional customer service through email, chat, and phone, ensuring timely and effective resolution of customer inquiries.
- Act as the main point of contact for our partners and customers, embodying the philosophy and tone of our brand.
- Collaborate closely with other teams to identify challenges and enhance efficiency, ensuring seamless customer experience.
- Handle priority situations, including urgent cases, and provide solutions that meet customer needs.
- Develop and maintain strong relationships with customers and partners, inspiring them to become ambassadors of our brand.
- Experience in Customer Service or Account Management, with a proven track record of delivering exceptional customer experiences.
- Fluency in Czech and English (C1), with excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Experience working with CRMs like Salesforce, Hubspot, or SAP, with a strong understanding of customer relationship management principles.
- Strong problem-solving skills, with the ability to think critically and creatively in resolving customer issues.
- Passion for sustainability and social impact, with a desire to contribute to a company that makes a positive difference in the world.
- A rare opportunity to work in a social impact company (and certified B Corporation) where you get to wake up every day knowing you're achieving positive change.
- The experience of being part of an international company with over 1350 enthusiastic and highly talented teammates across 19 countries – always ready to share knowledge and support.
- Strong personal as well as professional development in a thriving, high-growth scale-up environment.
- Opportunity to do voluntary work during working hours.
- An open company culture where you have the independence and room to unleash your creativity.
- A strong team culture where successes are celebrated together.
- An inclusive company culture where you can bring your authentic self to work.
