Customer Experience Representative

hace 3 semanas


Madrid, Madrid, España Motorpoint A tiempo completo

About the role:

As a Customer Experience Representative at Motorpoint, you will be the first and often last face our customers see during their buying experience, ensuring their needs are not just met but exceeded. This will involve delivering fantastic customer service, mainly over the telephone and also face-to-face, to ensure our customers leave with a smile every time.

About the responsibilities:

  • Delivering fantastic customer service to ensure customers needs are not just met but exceeded mainly over the telephone and also face-to-face
  • Managing a variety of administration processes such as pre and post-collection queries and issues, with the ability to record, handle and resolve customer issues with empathy and efficiency
  • Using our CRM system daily to create customer cases and ensuring actions are taken until the issue has been resolved
  • Qualifying customer needs on arrival at site, ensuring their queries are dealt with quickly and effectively by the relevant team member
  • Ensuring our customers have a great experience by contacting relevant parties internally to ensure enquiries and complaints are processed correctly
  • Working as part of a team to ensure customer service (NPS) targets are met every month

About the requirements:
  • A full UK driving licence is essential
  • You will also need to be really passionate about delivering a great service for our customers, this can be from any industry, whether you have worked in retail, hospitality or any other customer-facing role
  • We want people who are committed to great customer service and show strong people, communication and organisational skills whilst working and supporting their team with bags of enthusiasm

About Motorpoint:

We are Motorpoint, the UK's leading omnichannel car retailer of nearly new cars. We focus on providing our customers with unrivaled choice, quality, service and value in whatever way our customers want. Online? We deliver. In store? We deliver. At home? We deliver (we literally do).



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