Customer Experience Representative
hace 1 semana
TDCX Group is seeking a skilled Customer Experience Representative to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through various communication channels, including phone, email, and social media.
Key Responsibilities:
- Provide timely and effective support to customers through phone, email, and social media
- Respond to customer inquiries and resolve issues in a professional and courteous manner
- Work collaboratively with internal teams to ensure seamless customer experiences
- Meet or exceed customer satisfaction targets and key performance indicators
Requirements:
- Degree in any field
- 2 years of customer service experience or equivalent
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
About TDCX Group:
TDCX Group is a leading provider of customer experience solutions, helping businesses around the world to build strong relationships with their customers. Our team is passionate about delivering exceptional customer experiences and making a positive impact on our clients' businesses.
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