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Customer Experience Representative
hace 2 meses
Wellhub is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 countries.
About the RoleWe are hiring a Customer Experience Representative for our English and German markets to join our international Customer Experience team based in Madrid, Spain. In this role, you will provide top-notch support to our users and gym partners, managing customer communications, and ensuring satisfaction.
Key Responsibilities- Identify and assess customers' needs to ensure satisfaction;
- Manage customer communications and reply to requests by email and chat;
- Provide accurate information using the right methods and communication procedures;
- Take care of customer complaints and provide appropriate solutions;
- Achieve personal/team targets;
- Proficient level of English and German is required;
- Previous experience in customer service or similar;
- A true team player who loves working towards both team and individual goals;
- A strong communicator with great interpersonal skills;
We're a wellness company committed to the health and wellbeing of our employees. Our benefits include:
- WELLHUB: Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources;
- FITNESS: Additional fitness subsidy to access onsite gyms and fitness studios;
- FLEXIBLE WORK: Two work model options: flexible hybrid and full remote;
- Paid Time Off: A minimum of 25 days paid holiday per year;
- Career Growth: Opportunities for personal and career growth;
