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Customer Experience Representative
hace 1 mes
About Us: Wellhub is a global corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 countries.
We are committed to creating a collaborative, supportive, and inclusive space where everyone knows they belong. Our company culture is built on the foundation of wellbeing, and we strive to make every company a wellness company.
The Opportunity: We are hiring a Customer Experience Agent for our German and English markets to join our international Customer Experience team based in Madrid, Spain. As a key member of our European CX team, you will provide top-notch support to our users and gym partners in German and UK.
Your Impact: You will be responsible for answering questions and managing handover requests, ensuring an excellent service experience for our customers. Your role will also involve categorizing interactions to identify areas for improvement and drive service excellence.
What We Offer: As a valued member of our team, you can expect:
- A competitive estimated salary of €55,000 - €65,000 per annum, depending on location and experience
- A comprehensive benefits package, including access to onsite gyms and fitness studios, digital fitness programs, and online wellness resources
- A flexible work model with options for remote or hybrid work arrangements
- Paid time off, parental leave, and career growth opportunities
- A supportive environment filled with passionate individuals from all over the world
Requirements: To succeed in this role, you should possess:
- Proficient/Fluent level of German and English
- Previous experience in customer service, helpdesk, or similar
- A strong communicator with great interpersonal skills
- Detail-oriented and genuinely care about offering top-quality service
- Flexibility, resourcefulness, and ability to multi-task
About You: We welcome applicants who are true team players, love working towards both team and individual goals, and genuinely care about wellbeing. If you're proactive, dynamic, and eager to contribute to our mission, we encourage you to apply