Customer Experience Representative in Madrid or Alicante

hace 7 días


Madrid, Madrid, España Msx International A tiempo completo

About the Role: We are seeking an ambitious and service-oriented Customer Experience Representative to join our team in Madrid or Alicante. As a key member of our customer-focused team, you will be responsible for delivering exceptional customer experiences through follow-up calls, addressing concerns, and gathering feedback.

Job Description: The ideal candidate will have excellent communication skills, both verbal and written, with strong interpersonal skills and the ability to build rapport with customers. You will also be proficient in using customer relationship management software and have prior experience in customer service, sales, or related fields.

Responsibilities:*

  • Conduct follow-up calls with customers to assess their satisfaction after product or service interactions.
  • Address any concerns, questions, or issues raised by customers during the follow-up call.
  • Gather feedback on the overall customer experience and identify areas for improvement.
  • Collaborate with cross-functional teams to ensure timely resolution of customer concerns.
  • Maintain accurate records of follow-up activities and customer interactions.
  • Upsell additional services or products based on customer needs.
  • Promote positive relationships with clients and encourage referrals.

Benefits: As a Customer Experience Representative at Msx International, you can expect a competitive salary, flexible remuneration plan, and 23 working days according to collective agreement. You will also have access to internal training, MSX Bazahar collective purchasing portal, and additional incentives for employee referral programs.

About Us: With over 5,000 employees across the globe, our teams provide industry-leading expertise in consumer engagement, parts and accessories, actionable insights, diagnostics, and more. As an equal opportunities employer, we value diversity and welcome applications from suitably qualified candidates.



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