Customer Service Representative in Madrid or Alicante
hace 2 semanas
We are seeking an ambitious and service-oriented Customer Service Representative to join our team in Madrid or Alicante. As a Customer Service Representative, you will be responsible for conducting follow-up calls with customers to assess their satisfaction after product or service interactions.
You will also address any concerns, questions, or issues raised by customers during the follow-up call, gather feedback on the overall customer experience, and identify areas for improvement. Additionally, you will collaborate with cross-functional teams to ensure timely resolution of customer concerns, maintain accurate records of follow-up activities and customer interactions, and upsell additional services or products based on customer needs.
To be successful in this role, you should have excellent communication skills, both verbal and written, as well as strong interpersonal skills and the ability to build rapport with customers. You should also be detail-oriented and organized, proficient in using customer relationship management (CRM) software, and have prior experience in customer service, sales or related fields is a plus.
In return, we offer a competitive salary of €35,000 per year, flexible remuneration plan, 23 working days according to collective agreement + 3 extra days, internal training plan, and additional incentives for employee referral programs, internal trainers, new business opportunities.
About MSX International: With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans Consumer Engagement, Parts, Accessories & Service Performance, Actionable Insights, Diagnostics & Repair Enhancement, Warranty and Repair Efficiency, Technical Information, Learning Solutions, and Sales Performance.
As an equal opportunities employer, we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. We guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.
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