Customer Service Representative

hace 1 semana


Madrid, Madrid, España World Courier Holland B.V. A tiempo completo
Job Description

We are seeking a skilled Customer Service Representative to join our team at World Courier Holland B.V. in Madrid, Spain.

This is an exciting opportunity for an experienced logistics professional with strong customer service skills and problem-solving abilities. As a Customer Service Representative, you will be responsible for coordinating complex shipments, communicating with customers, and ensuring timely delivery of pharmaceutical products.

Key Responsibilities:
  • Coordinate shipment orders, respond to customer inquiries, and provide accurate information about delivery status.
  • Develop and maintain strong relationships with customers, colleagues, and stakeholders.
  • Analyze and resolve issues related to temperature control, customs clearance, and other logistical challenges.
  • Maintain accurate records, update databases, and ensure compliance with company policies and regulations.


Requirements:
  • Bachelor's degree in International Trade, Logistics, or a related field.
  • At least 2 years of experience in customer service or logistics, preferably in the pharmaceutical industry.
  • Fluency in English and Dutch, both written and spoken.
  • Excellent communication, problem-solving, and organizational skills.


What We Offer:
  • A competitive salary range of €45,000 - €65,000 per year, based on experience.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.


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