Customer Service Representative in Madrid or Barcelona
hace 2 días
**Job Summary**
We are seeking a highly motivated and customer-focused Contact Center Agent to join our team in Madrid or Barcelona. As a key member of our team, you will be responsible for delivering exceptional customer service experiences through various communication channels.
**Key Responsibilities**
* Conduct follow-up calls with customers to assess their satisfaction after product or service interactions* Address any concerns, questions, or issues raised by customers during the follow-up call* Gather feedback on the overall customer experience and identify areas for improvement* Collaborate with cross-functional teams to ensure timely resolution of customer concerns* Maintain accurate records of follow-up activities and customer interactions* Upsell additional services or products based on customer needs* Promote positive relationships with clients and encourage referrals
**Requirements**
We are looking for an individual with excellent communication skills, both verbal and written. You should be bilingual or native in Swedish and have excellent English skills. Additionally, you should have strong interpersonal skills and the ability to build rapport with customers.
**What We Offer**
We offer a competitive salary range of €28,000 - €35,000 per year, depending on your level of experience. You will also receive a flexible remuneration plan and 23 working days according to collective agreement + 3 extra days. Furthermore, we provide internal training and opportunities for professional growth.
**About MSX International**
MSX International is a leading provider of industry solutions across the globe. With over 5,000 employees based in more than 80 countries, we deliver expert services that span Consumer Engagement, Parts, Accessories & Service, Performance Actionable Insights, Diagnostics & Repair Enhancement, Warranty and Repair Efficiency, Technical Information, Learning Solutions, and Sales Performance. Our purpose is to empower Movers and Makers to thrive in our ever-changing world, and our vision is to be clients' first choice, recognized for operational excellence and commitment to driving change and innovation in the mobility industry.
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