Customer Service Ambassador in Barcelona
hace 2 semanas
In Collaboration, we are thrilled to support a leading Outsourcing/BPO company in their search for a highly skilled and motivated French-speaking Customer Service Representative to join their vibrant team in Barcelona.
About the Role:This is an exciting opportunity for a customer-focused individual with excellent communication skills to make a meaningful impact on our clients' satisfaction. As a Customer Service Representative, you will be responsible for providing fast and accurate solutions to customer needs, ensuring timely resolutions within agreed SLAs.
Key Responsibilities:
- Manage incoming inquiries across multiple channels, including phone, email, and chat, while delivering exceptional customer service.
- Accurately record call details in the call management system to ensure seamless coordination within the team.
- Stay up-to-date with the latest services and products, focusing on solutions designed for specific customer applications.
- Recognize potential service issues and escalate complex cases to senior team members for efficient resolution.
- Adhere to all project protocols, delivering consistent quality and SLA compliance in each interaction.
We seek a highly motivated and customer-centric individual with:
- Native or fluent French language proficiency, with a B2 or higher level of English.
- Minimum one year of experience in customer service, ideally with technical support experience.
- Good knowledge of IT concepts like signal path connectivity, wireless networking, and AV products.
- Excellent listening skills and an ability to understand and address customer needs effectively.
This role offers a competitive salary (€30,000 - €40,000 per annum), stable hours (Monday to Friday, 9:00 AM - 6:00 PM), ample time off (23 days of paid annual leave), and access to guidance, tools, and training to help you reach your full potential. Join a positive, dynamic team with a friendly and creative atmosphere in one of Europe's most exciting cities.
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