Dutch Speaking Customer Service Ambassador in Barcelona
hace 1 semana
We are seeking a highly skilled and customer-focused Dutch speaking Customer Service Representative to join our team in Barcelona. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through various communication channels.
What You'll Do:
- Handle incoming customer inquiries via phone, email, chat, and automated alerts, ensuring every customer feels valued and heard.
- Record call details accurately in the call management system, aiming for timely responses and solutions that align with our service level agreements (SLAs).
- Stay updated on our services and products, particularly those customized for individual customer needs.
- Escalate potential service issues to senior team members as needed, ensuring smooth resolution processes.
- Follow all project protocols and maintain compliance with contractual SLAs to deliver outstanding service.
- Provide support to other agents during their absences and work on specific projects to enhance team performance.
- Manage holiday, sickness, and overtime records efficiently to ensure seamless operations.
Requirements:
- Native or fluent in Dutch, with a minimum B2 level of English.
- At least one year of experience in customer service, preferably in the automotive industry.
- Competency in IT platforms, including Windows, MS Office, and internet configuration.
- Excellent listening and communication skills, with a strong ability to understand and address customer needs effectively.
Why This Role?
- Competitive salary: €28,000 - €32,000 per year, depending on experience.
- Flexible schedule: 30 hours per week with a shift from 3 PM to 9 PM, allowing for a great work-life balance.
- Vibrant work environment: Join a dynamic and creative team that fosters a positive and friendly atmosphere.
- Time off: Benefit from 23 days of paid annual leave to recharge and explore all that Barcelona has to offer.
- Career development: Receive the guidance and tools necessary to reach your full potential in a supportive environment.
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