Customer Service Ambassador
hace 1 mes
We are seeking a skilled Customer Service Ambassador to join our team at Anicare Europe. As a key member of our customer support team, you will play a vital role in shaping our customer support policies and procedures.
Key Responsibilities:
- Manage customer queries via email and support tickets
- Moderate social media comments for a positive, professional online presence
- Resolve order-related problems, including returns, refunds, replacements, and disputes
- Address complaints on platforms such as Amazon, Klarna, and PayPal
- Monitor shipping performance and other key metrics
- Organize and maintain support policies and procedures
- Liaise with external partners like fulfillment centers, vendors, and third-party services
Requirements:
- High English proficiency
- Native or near-native fluency in Dutch and French
- Excellent written communication skills
- Customer support experience, including complaint resolution
- Proficient with MS Office Suite, Google Docs, or similar applications
- Familiar with video conferencing tools like Zoom, MS Teams, or Google Meet
- Experience with customer support systems like Freshdesk, Intercom, Kayako, or Zendesk
- Previous experience with social media management tools (e.g., BrandBastion, Hootsuite, Agorapulse, Sprout Social) or management of social media profiles is a plus
- Basic online marketing and e-commerce knowledge
Benefits:
- Work From Home
- Paid Time Off
- Training & Development
- Performance Bonus
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