Customer Service Ambassador for Scandinavian Markets

hace 5 días

Madrid, Madrid, España Cpm International A tiempo completo

About CPM International

CPM International is a global leader in multilingual customer support, serving over 30 countries and catering to diverse markets. We pride ourselves on delivering tailored solutions that meet the unique needs of our clients.

We are passionate about fostering an inclusive workplace where every individual feels valued and empowered to bring their best self to work. Our commitment to diversity and inclusion enables us to create a vibrant and innovative culture that drives excellence.

Our client is home to renowned hygiene, health, and nutrition brands that have been trusted by consumers worldwide for generations. As a leader in these industries, we strive to protect, heal, and nurture people's lives while promoting a cleaner and healthier world.

About the Role

We are seeking a highly skilled Customer Service Ambassador to join our team in Barcelona, Spain. As a key member of our customer support team, you will play a critical role in delivering exceptional service to our clients across Scandinavian markets. Your primary responsibility will be to handle customer inquiries through various channels, including telephone, email, chat, and social media, with a focus on first-contact resolution.

Your Key Responsibilities

  • Work collaboratively with customers to resolve product information requests and queries in a professional and efficient manner.
  • Analyze customer problems and provide personalized solutions that exceed their expectations.
  • Offer an omnichannel experience to our customers through telephone, email, chat, and social media support.
  • Develop a deep understanding of our client's products and services to effectively address customer concerns.
  • Embody our company values and act as a brand ambassador, promoting a positive image of our organization.

Requirements

To succeed in this role, you will need:

  • A fluent level of Swedish, with excellent grammar and spelling skills.
  • A good understanding of Norwegian.
  • A high level of English proficiency (written and spoken).
  • A genuine passion for delivering outstanding customer service.
  • The ability to handle sensitive calls with empathy and professionalism.
  • Strong administrative skills, with attention to detail.
  • A proactive approach to problem-solving and a commitment to excellence.

Benefits

We offer a comprehensive package of benefits, including:

  • A competitive salary of €17,537.76 per year.
  • A temporary contract of 3 months, with the possibility of extension (1-month probation period).
  • A full-time schedule of 39 hours per week.
  • Flexible working hours, Monday to Friday, 9am - 6pm, with a 1-hour lunch break and one early day off.
  • Paid bank holidays and an additional day in lieu.
  • A WFH work model within Spain or hybrid if based in Catalonia.
  • Ongoing training and development opportunities.
  • Access to LinkedIn specialized training courses.
  • An Employee Assistance Program, providing confidential guidance and support.
  • Employee Benefits Club, offering exclusive perks and rewards.
  • The option to sign up for discounted private health insurance.
  • A Referral Program, rewarding successful referrals with bonuses.

  • Customer Service Ambassador for Nordic Markets

    hace 1 semana

    Madrid, Madrid, España Cpm International A tiempo completo

    Customer Support Role at Cpm InternationalWe are a global organization with operations in over 30 countries, dedicated to providing multilingual support tailored to diverse markets. Our customer service team focuses on delivering exceptional experiences through various channels.As a Customer Service Ambassador, you will be working closely with consumers to...

  • Customer Service Ambassador for Global Markets

    hace 2 semanas

    Madrid, Madrid, España Cpm International A tiempo completo

    Company Overview: CPM International is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we cater to diverse markets with tailored multilingual support.

  • Customer Service Ambassador

    hace 1 mes

    Madrid, Madrid, España Aggregate Industries A tiempo completo

    Customer Service AmbassadorAt Aggregate Industries, we are seeking a skilled Customer Service Ambassador to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and building strong relationships with our clients.Key Responsibilities:Act as the primary point of contact for...

  • Customer Service Ambassador

    hace 2 semanas

    Madrid, Madrid, España Cpm International A tiempo completo

    About CPM InternationalWe have a global presence in over 30 countries, offering multilingual support tailored to diverse markets. Our focus is on customer service, sales, and technical support solutions for clients worldwide. We celebrate diversity, welcoming everyone and embracing unique styles. Our inclusive workplace fosters collaboration and empowers...

  • Customer Service Ambassador

    hace 4 días

    Madrid, Madrid, España Msx International A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Service Ambassador to join our team at MSX International.

  • Customer Service Ambassador in Berlin

    hace 1 mes

    Madrid, Madrid, España Blu Selection A tiempo completo

    Customer Service Ambassador in BerlinAt Blu Selection, we're looking for a skilled Customer Service Ambassador to join our team in Berlin. As a Customer Service Ambassador, you will be the face of our company, providing world-class service to our clients via phone, email, and chat.Your Responsibilities:Support clients' activities by offering exceptional...

  • Customer Service Ambassador

    hace 2 semanas

    Madrid, Madrid, España Recruit4Work Sl A tiempo completo

    At Recruit4Work Sl, we are seeking a highly skilled Customer Service Ambassador to join our team in Barcelona, Spain. This role is crucial in delivering exceptional customer service to our international clients. The ideal candidate will have a strong understanding of customer needs and be able to address them efficiently.Key Responsibilities:Listening to and...

  • Customer Service Ambassador

    hace 4 días

    Madrid, Madrid, España Iata Consulting A tiempo completo

    About the Role: We are seeking a highly skilled and motivated CUSTOMER SERVICE AMBASSADOR to join our team at Iata Consulting. In this role, you will be responsible for providing exceptional customer service and support to our clients across the globe. Your primary focus will be on handling front-line customer services, including answering product and...

  • Customer Service Ambassador

    hace 2 semanas

    Madrid, Madrid, España Jd A tiempo completo

    **About Us:**JD Sports is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with over 60,000 colleagues and 3,400 stores across several retail fascias in more than 30 markets worldwide.We're looking for talented individuals to join our team as Customer Care Agents. If you're passionate about delivering exceptional customer service and have...

  • Global Customer Experience Ambassador

    hace 3 días

    Madrid, Madrid, España Brambles A tiempo completo

    CHEP is a pioneering logistics and supply chain company, helping move more goods to more people in more places than any other organization on earth. With 300 million pallets, crates, and containers at our disposal, we employ 11,000 people across 55 countries.We're looking for an exceptional individual who can deliver an outstanding customer experience as the...

  • Customer Service Ambassador

    hace 1 mes

    Madrid, Madrid, España Anicare Europe A tiempo completo

    We are seeking a skilled Customer Service Ambassador to join our team at Anicare Europe. As a key member of our customer support team, you will play a vital role in shaping our customer support policies and procedures.Key Responsibilities:Manage customer queries via email and support ticketsModerate social media comments for a positive, professional online...

  • Customer Service Ambassador

    hace 4 semanas

    Madrid, Madrid, España The Cigna Group A tiempo completo

    About the RoleWe are seeking a skilled Customer Service Ambassador to join our team as a Multilingual Client Liaison. In this role, you will be responsible for coordinating client communication and ensuring seamless follow-ups on assigned contracts.Key ResponsibilitiesProvide high-quality client service and support through effective communication and issue...

  • Virtual Customer Service Ambassador

    hace 5 días

    Madrid, Madrid, España Addmore Outsourcing Inc. A tiempo completo

    We are seeking a highly skilled Virtual Customer Service Ambassador to join our team at Addmore Outsourcing Inc.Job SummaryThis is a unique opportunity to work in a dynamic virtual environment, providing exceptional customer service and support to clients across various platforms.Key Responsibilities:Serve as the primary point of contact for all incoming...

  • Customer Support Agent for Multilingual Markets

    hace 2 semanas

    Madrid, Madrid, España Cpm International A tiempo completo

    About CPM InternationalCPM International has a global presence in over 30 countries, catering to diverse markets with multilingual support tailored to their needs.We prioritize customer service, sales, and technical support solutions for clients worldwide, embracing diversity and promoting an inclusive workplace where everyone can bring their whole self to...

  • Customer Experience Ambassador

    hace 1 semana

    Madrid, Madrid, España Meliá Hotels International A tiempo completo

    Unlock your full potential with Meliá Hotels International as a Customer Experience Ambassador. Enjoy an exciting career journey where you'll be the face of our hospitality, delivering exceptional experiences to our guests. About Meliá Hotels InternationalWe're a global hotel chain dedicated to providing unforgettable stays for our guests. Our passion for...

  • Customer Service Ambassador

    hace 2 semanas

    Madrid, Madrid, España Adaptive Teams A tiempo completo

    Remote Customer Service RoleAvoiding the stress of commuting, you'll be able to work from anywhere as a Customer Service Representative with our company.About UsAt Adaptive Teams, we believe in empowering our employees to succeed. We're not just looking for someone to fill a position – we're looking for a team member who is passionate about delivering...

  • Customer Service Ambassador

    hace 1 mes

    Madrid, Madrid, España Thermo Fisher Scientific A tiempo completo

    Job Summary:We are seeking a highly skilled Customer Service Representative to join our team at Thermo Fisher Scientific. As a key member of our customer-facing team, you will be responsible for providing exceptional service and support to our clients, ensuring their inquiries and issues are resolved in a timely and satisfactory manner.Key...

  • Customer Service Ambassador

    hace 2 semanas

    Madrid, Madrid, España Thermo Fisher Scientific A tiempo completo

    Job DescriptionWe are seeking a highly skilled Customer Service Representative to join our team at Thermo Fisher Scientific in Alcobendas. This role is ideal for individuals who thrive in fast-paced environments and possess excellent communication skills.Key Responsibilities:Provide exceptional customer support and service, ensuring timely and satisfactory...

  • Customer Service Ambassador

    hace 4 semanas

    Madrid, Madrid, España The Cigna Group A tiempo completo

    The Role & Responsibilities:We are seeking a customer service representative to join our dynamic team and manage day-to-day queries from Cigna's customers while prioritizing a superior service experience.The responsibilities of the role include (but are not limited to):Providing timely and effective resolutions to customer queries.Ensuring adherence to...

  • Customer Service Ambassador

    hace 2 semanas

    Madrid, Madrid, España Victorian Plumbing A tiempo completo

    Shape Your Career with Victorian PlumbingAbout UsVictorian Plumbing is a leading provider of plumbing solutions, dedicated to delivering exceptional customer experiences. Our award-winning Customer Service team is passionate about helping others and creating positive interactions.The RoleWe are seeking a highly motivated Career Development Opportunity for an...