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Customer Service Ambassador for Nordic Markets
hace 1 mes
We are a global organization with operations in over 30 countries, dedicated to providing multilingual support tailored to diverse markets. Our customer service team focuses on delivering exceptional experiences through various channels.
As a Customer Service Ambassador, you will be working closely with consumers to address their queries and resolve issues efficiently. This role requires a high level of English proficiency (written and spoken), as well as fluency in Swedish and a good understanding of Norwegian.
Your key responsibilities will include:
- Providing top-notch customer service via phone, email, chat, and social media
- Developing a deep understanding of our client's products and services
- Collaborating with consumers to analyze their problems and offer individual solutions
- Embracing our company values and representing our brand professionally
To succeed in this role, you will need:
- A genuine passion for delivering outstanding customer service
- An ability to deal with sensitive calls with empathy
- Strong administrative skills with attention to detail
- A professional outlook and proactive approach to problem-solving
Benefits of this role include:
- A temporary contract with the possibility of extension
- A competitive salary of €17,537.76 gross per year
- Incentives for top performance, paid bank holidays, and extra days off
- A work-from-home model within Spain or hybrid option if living in Catalonia
- Ongoing training and development opportunities
We are an inclusive workplace that celebrates diversity and welcomes individuals from all backgrounds. If you are passionate about delivering exceptional customer service and have the necessary skills and qualifications, we encourage you to apply.
