Customer Service Ambassador

hace 9 horas


Madrid, Madrid, España Crystora Dynamics Limited A tiempo completo

**Job Overview:** At Crystora Dynamics Limited, we're looking for a skilled Customer Service Ambassador to provide exceptional support to our clients. This role is perfect for someone who thrives on solving customer challenges and enhancing client experiences.

**Why Choose Us?**

  • We offer a competitive salary of **$45,000 - $60,000 per year**, depending on experience, and a comprehensive benefits package, including health insurance and paid time off.

**Job Description:** As a Customer Service Ambassador, you will serve as the frontline of Crystora Dynamics Limited, providing essential support to our clients, addressing inquiries, and resolving any issues that may arise with customer accounts. This role requires empathy, patience, and a proactive approach to customer service.

**Key Responsibilities:

  1. Handle inbound calls with professionalism and empathy, setting the standard for excellent customer service.
  2. Deliver exceptional service by going above and beyond to exceed customer expectations, providing timely and accurate information that builds trust and fosters long-lasting relationships.
  3. Generate leads by leveraging customer interactions to support our team's growth.
  4. Resolve customer issues actively listening to customers, identifying their needs, and providing effective solutions.
  5. Build trust and engagement by establishing strong, honest, and communicative relationships with customers, using transparent and helpful communication.

**Required Skills and Qualifications:**

  • Educational Background: High school diploma or equivalent required.
  • Experience: Proven experience in a customer support or client service role, with a track record of meeting or exceeding quotas.
  • Skills: Strong phone communication and active listening skills, proficiency with CRM systems, and familiarity with customer service protocols.

**What We Offer:**

  • A collaborative team culture that values your contributions.
  • Access to training resources and mentorship to help you advance in your career.

**Join Our Team:** If you're passionate about customer satisfaction and want to be part of a dynamic team that encourages innovation and empathy, this role is for you.



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