Customer Experience Ambassador

hace 11 horas


Madrid, Madrid, España American Express Services Europe Limited A tiempo completo
Delivering Exceptional Customer Service

We are seeking a highly skilled and dedicated Customer Experience Ambassador to join our team. In this role, you will be responsible for delivering world-class customer service to our commercial customers.

About the Role

This is an exciting opportunity to work with a leading company in the financial services industry. As a Customer Experience Ambassador, you will be the primary point of contact for our customers, providing them with exceptional support and resolving any issues they may have.

Key Responsibilities:
  • Provide first-class customer service via phone, email, and other communication channels;
  • Resolve customer complaints and concerns in a professional and timely manner;
  • Built strong relationships with customers through active listening and empathy;
  • Use consultative selling techniques to identify customer needs and provide tailored solutions;
  • Meet and exceed quality goals, compliance regulations, and productivity targets;
Requirements

To succeed in this role, you will need:

  • Highly proficient in German and English with strong verbal and written communication skills;
  • Ability to work in a fast-paced and dynamic environment;
  • Strong interpersonal, communication, verbal, and written skills;
  • Assertiveness to handle difficult conversations;
  • Confidence to work in a virtual environment;
Preferred Qualifications

BTA and Corporate Product Knowledge would be an advantage, as well as knowledge of key systems such as CLIC/CARE/WCC/@WORK/GLOBESTAR/CAS. Excellent negotiation, influencing, and resourcefulness skills are also highly desirable.

What We Offer

We offer a competitive salary of approximately €45,000 - €55,000 per year, depending on experience, plus benefits and programs that support your holistic well-being. If you are passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, please apply today



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