Customer Experience Ambassador

hace 3 días


Madrid, Madrid, España Msx International Inc. A tiempo completo
Overview

We are looking for a highly skilled and customer-focused Contact Center Agent to join our team at MSX International Inc. in Madrid, ES.

Job Description

As a Customer Experience Ambassador, you will be responsible for connecting with customers through various channels, including email and phone, to ensure their quality of service experience.

You will solve problems and answer questions, drive customer satisfaction, upsell products or services that match customer needs, and maintain accurate records of customer interactions.

Requirements

To be successful in this role, you must have fluent Dutch language skills (native or bilingual) and strong English communication skills. You should be able to build rapport with customers, be detail-oriented and organized, and be tech-savvy in using customer management software.

Benefits

We offer a competitive salary of €35,000 per year, 23 days of vacation + 3 extra days, flexible remuneration plan, internal training plan, and opportunities to develop your skills in customer service, sales, and tech tools.

About Us

MSX International Inc. is a leading company in the automotive sector, providing industry-leading expertise in parts, accessories, and service performance. We are committed to empowering movers and makers to thrive in an ever-changing world.



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