Customer Experience Ambassador
hace 1 semana
Company Overview: Motorpoint is the UK's leading omnichannel car retailer, providing an unrivaled choice of nearly new cars to customers. Our focus on quality, service, and value sets us apart from others in the industry.
Job Summary: As a Sales Support team member, you will be the first point of contact for customers, delivering exceptional customer service and ensuring their needs are met and exceeded. This role involves managing administration processes, resolving customer issues, and working as part of a team to meet customer service targets.
Key Responsibilities:
- Deliver outstanding customer service, responding to customer queries and concerns over the phone and in person.
- Manage administration processes, including pre- and post-collection queries and issues, using our CRM system to create customer cases and resolve issues efficiently.
- Qualify customer needs upon arrival, ensuring their queries are dealt with quickly and effectively by the relevant team member.
- Contact internal parties to process enquiries and complaints correctly, ensuring a great customer experience.
- Work collaboratively with the team to meet customer service (NPS) targets every month.
Requirements: We require a full UK driving license, a passion for delivering excellent customer service, and strong people, communication, and organizational skills. Experience with resolution handling is desirable. You must be committed to providing a great customer experience and be able to work well in a team environment.
What We Offer: A competitive salary of £12.00 per hour + bonus, plus opportunities for career growth and development within a dynamic and expanding company. The role is based in Glasgow, with a shift pattern of 5 days over 7, including weekends, and requires a minimum of 40 hours per week. This is a permanent contract position.
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Customer Experience Ambassador
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