Customer Experience Ambassador

hace 1 semana


Madrid, Madrid, España Motorpoint A tiempo completo

Company Overview: Motorpoint is the UK's leading omnichannel car retailer, providing an unrivaled choice of nearly new cars to customers. Our focus on quality, service, and value sets us apart from others in the industry.

Job Summary: As a Sales Support team member, you will be the first point of contact for customers, delivering exceptional customer service and ensuring their needs are met and exceeded. This role involves managing administration processes, resolving customer issues, and working as part of a team to meet customer service targets.

Key Responsibilities:

  • Deliver outstanding customer service, responding to customer queries and concerns over the phone and in person.
  • Manage administration processes, including pre- and post-collection queries and issues, using our CRM system to create customer cases and resolve issues efficiently.
  • Qualify customer needs upon arrival, ensuring their queries are dealt with quickly and effectively by the relevant team member.
  • Contact internal parties to process enquiries and complaints correctly, ensuring a great customer experience.
  • Work collaboratively with the team to meet customer service (NPS) targets every month.

Requirements: We require a full UK driving license, a passion for delivering excellent customer service, and strong people, communication, and organizational skills. Experience with resolution handling is desirable. You must be committed to providing a great customer experience and be able to work well in a team environment.

What We Offer: A competitive salary of £12.00 per hour + bonus, plus opportunities for career growth and development within a dynamic and expanding company. The role is based in Glasgow, with a shift pattern of 5 days over 7, including weekends, and requires a minimum of 40 hours per week. This is a permanent contract position.



  • Madrid, Madrid, España Richemont A tiempo completo

    Unlock your potential in a dynamic and supportive environment as a Customer Experience Ambassador at Richemont. With over 3 years of experience in retail-fashion, you will be responsible for delivering exceptional customer service, building long-term relationships with clients, and contributing to the success of our luxury brand.About the RoleWe are seeking...


  • Madrid, Madrid, España American Express Services Europe Limited A tiempo completo

    Delivering Exceptional Customer ServiceWe are seeking a highly skilled and dedicated Customer Experience Ambassador to join our team. In this role, you will be responsible for delivering world-class customer service to our commercial customers.About the RoleThis is an exciting opportunity to work with a leading company in the financial services industry. As...


  • Madrid, Madrid, España Job Squad A tiempo completo

    **About Job Squad**At Job Squad, we're dedicated to delivering exceptional customer experiences across various industries. As a global provider of end-to-end solutions, our team is passionate about creating unforgettable interactions that drive results.**Job Summary**We're seeking an experienced Customer Experience Ambassador to join our dynamic team. In...


  • Madrid, Madrid, España Ttec A tiempo completo

    Unlock Your Potential as a Customer Experience Ambassador at TTECAbout the Role:We're seeking a talented individual to join our team as a Customer Experience Ambassador in Athens, Greece. In this role, you'll be responsible for onboarding customers to our client's software, providing exceptional customer service, and being a subject matter expert in your...


  • Madrid, Madrid, España Msx International Inc. A tiempo completo

    OverviewWe are looking for a highly skilled and customer-focused Contact Center Agent to join our team at MSX International Inc. in Madrid, ES.Job DescriptionAs a Customer Experience Ambassador, you will be responsible for connecting with customers through various channels, including email and phone, to ensure their quality of service experience.You will...


  • Madrid, Madrid, España Empresa Reconocida A tiempo completo

    Job Description Company Overview:American Express is a leading global financial services company that has been a beacon of excellence for over 175 years. With a legacy of innovation and a commitment to delivering exceptional customer experiences, we empower individuals and businesses to achieve their goals. Location: Madrid Workplace: Full-time About the...


  • Madrid, Madrid, España Sézane A tiempo completo

    Sézane is a pioneering French fashion brand that has been revolutionizing the industry since its inception. As we continue to grow and expand our presence, we are seeking experienced and dynamic talents to join our team as Sales Assistants for the opening of our future store in Madrid. This is an exciting opportunity to be part of a fast-paced and...


  • Madrid, Madrid, España Magical Destinations Travel A tiempo completo

    Company Overview">Magical Destinations Travel is a pioneering company that specializes in creating unforgettable experiences for clients worldwide. Our commitment to delivering exceptional customer service has earned us a reputation as a trusted leader in the industry.">Job Description">We are seeking a highly skilled Customer Experience Ambassador to join...


  • Madrid, Madrid, España An Epic Adventure A tiempo completo

    Company Overview: An Epic Adventure is a leading provider of remote adventure experiences, specializing in creating unforgettable journeys for clients worldwide. Our commitment to sustainable and responsible tourism practices drives our mission to deliver exceptional experiences while promoting environmental stewardship and social responsibility.Job Summary:...


  • Madrid, Madrid, España Sagan A tiempo completo

    About Sagan: Sagan is a dynamic organization that requires exceptional individuals to drive our success. We are seeking a Customer Service Ambassador to join our team, responsible for delivering top-notch customer experiences through efficient communication and sales skills. Salary Information: The estimated annual salary for this position ranges between...


  • Madrid, Madrid, España Cross Border Talents A tiempo completo

    **Customer Support Role Overview**At Cross Border Talents, we are seeking an experienced German-speaking customer support agent to join our team as a Global Customer Experience Ambassador. The ideal candidate will be based in Gdansk, Poland, and will provide top-notch support to our clients from various locations.**Salary Package**We offer a competitive...


  • Madrid, Madrid, España The HubDanske Bank A tiempo completo

    Company Overview">To Good To Go is a pioneering social impact company dedicated to reducing food waste. Our mission-driven app connects businesses with unsold food, empowering consumers to make a positive change in the climate crisis.">About the Role">We are seeking an exceptional Customer Experience Specialist to join our Global CX team. As a key ambassador...


  • Madrid, Madrid, España Sagan A tiempo completo

    **Job Title:** Customer Support Ambassador**Location:** Remote (EST Time zone)**Salary Range:** Up to 1,300 USD per month **Work Schedule:** Sunday - Thursday, 15:00 - 23:30 EST **About the Role:**As a Customer Support Ambassador at Sagan, you will be responsible for providing top-notch customer service and support. Your primary goal will be to ensure...


  • Madrid, Madrid, España Brambles A tiempo completo

    CHEP is a pioneering logistics and supply chain company, helping move more goods to more people in more places than any other organization on earth. With 300 million pallets, crates, and containers at our disposal, we employ 11,000 people across 55 countries.We're looking for an exceptional individual who can deliver an outstanding customer experience as the...


  • Madrid, Madrid, España CommScope A tiempo completo

    Empower Customer Connections at CommScopeAre you a driven and results-oriented professional with exceptional interpersonal skills and a talent for managing customer relationships? Do you thrive in a fast-paced environment? We're seeking a skilled Customer Experience Representative to join our dynamic team in Madrid, Spain.About the Role:We're on a quest to...


  • Madrid, Madrid, España Cuckoo A tiempo completo

    **About Us:** At Cuckoo, we put our customers at the heart of everything we do. Our mission is to create a seamless and stress-free experience for our customers, making their lives easier and their broadband faster. We've achieved this by topping MoneySavingExpert's poll for the best customer service twice, demonstrating our commitment to delivering...


  • Madrid, Madrid, España Crystora Dynamics Limited A tiempo completo

    **Job Overview:** At Crystora Dynamics Limited, we're looking for a skilled Customer Service Ambassador to provide exceptional support to our clients. This role is perfect for someone who thrives on solving customer challenges and enhancing client experiences.**Why Choose Us?**We offer a competitive salary of **$45,000 - $60,000 per year**, depending on...


  • Madrid, Madrid, España Cuckoo A tiempo completo

    About Us: Cuckoo puts its customers at the heart of everything it does. Our mission is to make their lives easier and provide faster broadband.Called 'feel-good broadband', we strive to deliver a customer-centric experience that sets us apart from others.Our focus on exceptional customer service has earned us top spot in MoneySavingExpert's poll for best...


  • Madrid, Madrid, España Usalco A tiempo completo

    Job OverviewThis role is a hybrid position that requires 3 days in the office and 2 days remote. The successful candidate will be able to function in a team environment, provide back-up and assistance when needed, and handle customer inquiries with speed, accuracy, and consistency.Key ResponsibilitiesProvide premiere customer service to external customers...


  • Madrid, Madrid, España Recruit4Work Sl A tiempo completo

    We are Recruit4Work Sl, a dynamic company that values exceptional customer service. We are seeking a highly skilled and motivated individual to join our team as a Mediterranean Customer Service Ambassador.This is an excellent opportunity for someone who enjoys helping others and wants to experience the beauty of Greece. As a key member of our customer...