Customer Experience Ambassador

hace 1 semana


Madrid, Madrid, España Usalco A tiempo completo

Job Overview

This role is a hybrid position that requires 3 days in the office and 2 days remote. The successful candidate will be able to function in a team environment, provide back-up and assistance when needed, and handle customer inquiries with speed, accuracy, and consistency.

Key Responsibilities

  • Provide premiere customer service to external customers across the United States, ensuring a positive and consistent customer experience with every interaction.
  • Process orders to meet customer requirements, partner with USALCO plants and Logistics to ensure on-time order fulfillment, and develop solid customer relationships.
  • Handle customer questions and concerns with speed, accuracy, and consistency, and maintain a positive attitude.
  • Work across different US time zones as required.

Requirements

  • Ability to understand customer requirements and interact with customers in a friendly and professional manner.
  • Effective two-way communication with internal and external customers, proactive handling of customer orders and problem solving.
  • Maintain a positive attitude, tolerance for ambiguity, and understanding of business success drivers.
  • Self-starter with ability to work independently in a team environment, developed business acumen, excellent interpersonal communication skills, and attention to detail.
  • Ability to multi-task with minimal supervision, strong initiative and commitment, and knowledge of MS Office.

Preferred Qualifications

  • Minimum of 5-year prior experience within a Chemical manufacturing environment.
  • Intermediate proficiency in Microsoft Office suite.
  • Continuous Improvement activities such as LEAN, 5S, Six Sigma, etc.
  • ERP experience such as Ross, FRQ, or SAP.

Essential Functions

  • Routinely sit 80 to 90% of shift.
  • Be flexible with work hours to meet demands of operation.

Compensation and Benefits

The estimated annual salary for this role is $65,000 - $75,000 based on industry standards and market conditions. Additionally, employees may be eligible for benefits including health insurance, retirement plans, and paid time off.



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