Impactful Customer Experience Ambassador

hace 14 horas


Madrid, Madrid, España The HubDanske Bank A tiempo completo

Company Overview

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To Good To Go is a pioneering social impact company dedicated to reducing food waste. Our mission-driven app connects businesses with unsold food, empowering consumers to make a positive change in the climate crisis.

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About the Role

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We are seeking an exceptional Customer Experience Specialist to join our Global CX team. As a key ambassador for our brand, you will be responsible for delivering outstanding customer service, ensuring seamless communication, and fostering a sense of community among our users and partners.

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Responsibilities

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  • Provide exceptional customer support through various channels, including email, chat, and phone.
  • Act as a liaison between our customers and partners, addressing inquiries and concerns in a friendly and efficient manner.
  • Develop and implement processes to encourage sustainable behavior among our users and partners.
  • Collaborate closely with other teams to enhance efficiency and resolve challenges promptly.
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Requirements

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To succeed in this role, you will require:

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  • A strong background in customer service, preferably in a similar field.
  • Fluency in Dutch and English (C1 level or higher).
  • The ability to communicate effectively and empathetically, even in complex situations.
  • A passion for sustainability and reducing food waste.
  • Familiarity with CRM systems, such as Salesforce or Hubspot, is a plus.
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Benefits

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We offer a competitive salary of €45,000 - €55,000 per annum, depending on experience, along with a range of benefits, including:

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  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A comprehensive benefits package, including health insurance and retirement plans.
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Location

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This role is based in Madrid, Spain, and requires availability from Monday to Friday, 09:00 to 18:00 h.



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