Impactful Customer Experience Ambassador
hace 14 horas
Company Overview
">To Good To Go is a pioneering social impact company dedicated to reducing food waste. Our mission-driven app connects businesses with unsold food, empowering consumers to make a positive change in the climate crisis.
">About the Role
">We are seeking an exceptional Customer Experience Specialist to join our Global CX team. As a key ambassador for our brand, you will be responsible for delivering outstanding customer service, ensuring seamless communication, and fostering a sense of community among our users and partners.
">Responsibilities
">- Provide exceptional customer support through various channels, including email, chat, and phone.
- Act as a liaison between our customers and partners, addressing inquiries and concerns in a friendly and efficient manner.
- Develop and implement processes to encourage sustainable behavior among our users and partners.
- Collaborate closely with other teams to enhance efficiency and resolve challenges promptly.
Requirements
">To succeed in this role, you will require:
">- A strong background in customer service, preferably in a similar field.
- Fluency in Dutch and English (C1 level or higher).
- The ability to communicate effectively and empathetically, even in complex situations.
- A passion for sustainability and reducing food waste.
- Familiarity with CRM systems, such as Salesforce or Hubspot, is a plus.
Benefits
">We offer a competitive salary of €45,000 - €55,000 per annum, depending on experience, along with a range of benefits, including:
">- A dynamic and supportive work environment.
- Ongoing training and development opportunities.
- A comprehensive benefits package, including health insurance and retirement plans.
Location
">This role is based in Madrid, Spain, and requires availability from Monday to Friday, 09:00 to 18:00 h.
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