Customer Service Ambassador for Cross Border Talents

hace 3 semanas


Madrid, Madrid, España Cross Border Talents A tiempo completo

About the Role: We are seeking a Customer Service Ambassador fluent in Portuguese and English to join our team at Cross Border Talents. This is a hybrid/remote position, ideal for those who enjoy helping people and want to grow their skills in a supportive environment.

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Responsibilities:

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  • \r
  • Provide exceptional customer service via phone, email, and chat in Portuguese\r
  • Assist customers with questions about products, services, and orders\r
  • Resolve customer issues efficiently or escalate them to the appropriate team\r
  • Maintain accurate and up-to-date records of customer interactions\r
  • Collaborate with the team to enhance customer satisfaction\r
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Requirements:

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  • \r
  • Fluency in Portuguese (written and spoken) is essential\r
  • Good command of English for team communication\r
  • Strong communication and problem-solving skills\r
  • Basic computer skills and ability to work with customer support tools\r
  • Flexibility to work Monday to Saturday, 11:00 AM – 8:00 PM\r
  • Must be based in Bulgaria\r
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What We Offer:

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  • \r
  • Competitive salary of approximately $40,000 per annum\r
  • Flexible hybrid/remote work options\r
  • Comprehensive training and development programs\r
  • A positive and friendly work environment with supportive colleagues\r
",

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