German Language Customer Service Specialist for Cross Border Talents
hace 3 semanas
Company Overview: At Cross Border Talents, we are dedicated to providing exceptional support to our clients across the globe. As a key member of our team, you will be responsible for delivering top-notch customer service in German language.
Salary: We offer a competitive salary of €30,000 per annum, with opportunities for performance-based bonuses and career advancement.
Job Description:
- Handle customer inquiries via phone, email, and chat, ensuring high-quality service and prompt resolution of issues.
- Assist customers with questions related to products, technical issues, and account management.
- Maintain a positive demeanor while managing customer interactions and delivering top-notch support.
- Accurately document customer interactions and feedback in our CRM system.
- Work collaboratively with team members to enhance service delivery and improve customer satisfaction.
Required Skills and Qualifications:
- Native or fluent German speaker with strong communication skills.
- Proficiency in English is a plus.
- Prior experience in customer support or a similar role is preferred but not required.
- Strong problem-solving abilities and a commitment to assisting customers.
- Ability to work independently as well as part of a team.
- Excellent attention to detail and organizational skills.
Benefits:
- Competitive salary with performance-based incentives.
- Hybrid work model offering flexibility between remote and on-site work.
- Comprehensive training and onboarding program.
- Opportunities for career advancement and professional development.
- Supportive and dynamic work environment.
Work Schedule: Full-time position: 40 hours per week. Shift: 7 PM to midnight, 5 days a week.
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Madrid, Madrid, España Cross Border Talents A tiempo completoAbout Cross Border Talents: We are a leading provider of top-notch customer service and support solutions for businesses operating across borders. Our team is dedicated to delivering exceptional experiences to clients from diverse linguistic and cultural backgrounds.
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