German Language Customer Service Specialist for Cross Border Talents

hace 3 semanas


Madrid, Madrid, España Cross Border Talents A tiempo completo

Company Overview: At Cross Border Talents, we are dedicated to providing exceptional support to our clients across the globe. As a key member of our team, you will be responsible for delivering top-notch customer service in German language.

Salary: We offer a competitive salary of €30,000 per annum, with opportunities for performance-based bonuses and career advancement.

Job Description:

  • Handle customer inquiries via phone, email, and chat, ensuring high-quality service and prompt resolution of issues.
  • Assist customers with questions related to products, technical issues, and account management.
  • Maintain a positive demeanor while managing customer interactions and delivering top-notch support.
  • Accurately document customer interactions and feedback in our CRM system.
  • Work collaboratively with team members to enhance service delivery and improve customer satisfaction.

Required Skills and Qualifications:

  • Native or fluent German speaker with strong communication skills.
  • Proficiency in English is a plus.
  • Prior experience in customer support or a similar role is preferred but not required.
  • Strong problem-solving abilities and a commitment to assisting customers.
  • Ability to work independently as well as part of a team.
  • Excellent attention to detail and organizational skills.

Benefits:

  • Competitive salary with performance-based incentives.
  • Hybrid work model offering flexibility between remote and on-site work.
  • Comprehensive training and onboarding program.
  • Opportunities for career advancement and professional development.
  • Supportive and dynamic work environment.

Work Schedule: Full-time position: 40 hours per week. Shift: 7 PM to midnight, 5 days a week.



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