Healthcare Customer Service Representative

hace 2 días


Madrid, Madrid, España Cataloxy A tiempo completo

About Cataloxy
Cataloxy is a global technology and services leader that powers the brands of the future, providing integrated solutions in over 70 countries. We help well-known brands improve their businesses with cutting-edge technologies and innovative strategies.

Job Overview
We are seeking an experienced Healthcare Customer Service Representative to join our team in Madrid. As a game-changer, you will be responsible for efficiently organizing appointments, making outbound calls, managing multiple tasks, and providing exceptional customer service via phone and email.

What You Will Do
* Organize and book appointments for customers
* Make outbound calls to follow up on appointments and customer inquiries
* Manage multiple tasks and priorities within a fast-paced environment
* Perform various back-office tasks to support customer service operations
* Provide excellent customer service both via phone and email
* Gather and document necessary information during customer interactions to ensure high-quality service
* Continuously update knowledge of company services and procedures
* Maintain a professional demeanor, even in stressful situations

Your Qualifications
* Proficiency or bilingualism in Portuguese with advanced Spanish skills
* Excellent organizational, listening, and communication skills
* Detail-oriented, open-minded, communicative, and adaptable to different types of customers
* Ability to work effectively in a fast-paced, multitasking environment

Benefits
* Full-time 39 hours/week permanent contract: Monday-Friday 09:00-19:00
* Salary: €19,000 gross/year + up to €1,000 additional benefits



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