Customer Experience Representative
hace 3 semanas
**About the Opportunity**
We are seeking an experienced Customer Care Specialist to join our team at Cross Border Talents. As a highly-rated BPO company, we offer exceptional employee satisfaction and a dynamic work environment.
**The Role**
In this full-time position, you will provide top-notch support to customers of an e-commerce brand from the comfort of your home in Montenegro. Your duties and responsibilities will include:
- Providing technical-based customer assistance via voice, chat, and email promptly and efficiently.
- Ensuring an exceptional customer experience by addressing inquiries and resolving issues.
- Documenting each interaction accurately in a dedicated CRM system.
- Collaborating with the internal team, contributing to department initiatives, and supporting colleagues by providing feedback and promoting collaborative solutions.
**Requirements**
To be successful in this role, you must have:
- A fluent command of Dutch (C1 level) and English (B2), both verbally and in writing.
- The ability to reside in Montenegro and work legally without company sponsorship.
- Experience in Customer Support or technical support, particularly with help desks or IT functions.
- The ability to pass a background check.
- A strong independent work ethic and remote team collaboration skills.
- Excellent problem-solving, critical thinking, and adaptability.
- Proficiency with external systems and PC-based internet and software applications (e.g., Microsoft Office).
**What We Offer**
As a valued member of our team, you can expect:
- An attractive remuneration package based on experience, skills, and performance.
- An indefinite contract with private health and life insurance.
- Eight-hour shifts on a weekly rotation, covering line operating hours from Monday to Sunday (9 AM to 11 PM).
- Fully remote work from Montenegro.
- Access to guidance and tools to help you reach your full potential.
**Estimated Salary:** €25,000 - €35,000 per annum, depending on experience.
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