Customer Experience Representative

hace 3 semanas


Madrid, Madrid, España Cross Border Talents A tiempo completo

**About the Opportunity**

We are seeking an experienced Customer Care Specialist to join our team at Cross Border Talents. As a highly-rated BPO company, we offer exceptional employee satisfaction and a dynamic work environment.

**The Role**

In this full-time position, you will provide top-notch support to customers of an e-commerce brand from the comfort of your home in Montenegro. Your duties and responsibilities will include:

  • Providing technical-based customer assistance via voice, chat, and email promptly and efficiently.
  • Ensuring an exceptional customer experience by addressing inquiries and resolving issues.
  • Documenting each interaction accurately in a dedicated CRM system.
  • Collaborating with the internal team, contributing to department initiatives, and supporting colleagues by providing feedback and promoting collaborative solutions.

**Requirements**

To be successful in this role, you must have:

  • A fluent command of Dutch (C1 level) and English (B2), both verbally and in writing.
  • The ability to reside in Montenegro and work legally without company sponsorship.
  • Experience in Customer Support or technical support, particularly with help desks or IT functions.
  • The ability to pass a background check.
  • A strong independent work ethic and remote team collaboration skills.
  • Excellent problem-solving, critical thinking, and adaptability.
  • Proficiency with external systems and PC-based internet and software applications (e.g., Microsoft Office).

**What We Offer**

As a valued member of our team, you can expect:

  • An attractive remuneration package based on experience, skills, and performance.
  • An indefinite contract with private health and life insurance.
  • Eight-hour shifts on a weekly rotation, covering line operating hours from Monday to Sunday (9 AM to 11 PM).
  • Fully remote work from Montenegro.
  • Access to guidance and tools to help you reach your full potential.

**Estimated Salary:** €25,000 - €35,000 per annum, depending on experience.



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