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Dedicated Customer Experience Representative

hace 2 semanas


Madrid, Madrid, España Astrea Recruitment A tiempo completo

Astrea Recruitment is committed to transforming the challenges of finding a new job into an inspiring path of change and support. With pride, we can say that we have been among the best in the recruitment field for 17 years.

We believe that we can change people's lives by helping them become the best version of themselves. We participate in the development of many Bulgarian and international companies, helping them find the right people and solutions for their business.

Our network of satisfied candidates and clients continues to grow, remaining our greatest pride and motivation.

For one of our clients – a large, well-known company in the customer experience field, we are on a search for responsible, motivated, and flexible individuals for the role of Client Experience Specialist with Hebrew and English (Fully Remote from Bulgaria).

Job Overview

As a Customer Experience Representative, you will provide a friendly and professional experience to keep customers happy. You will give information and advice about the company's products and services, work with your team to offer help and support, resolve customer issues through various communication channels, investigate problems and find solutions, and guide customers through the problem-solving process.

You will also keep accurate and updated records of customer interactions.

Requirements
  • Fluent in Hebrew (both written and spoken) with good English skills
  • Flexible and able to work in a fast-paced environment
  • Previous customer support experience is a plus
  • Comfortable using a PC and interested in technology
  • Organized and able to manage time well
  • Customer-focused, motivated, and a team player
What We Offer

We offer a competitive salary of 2500-3500 BGN GROSS on a full-time fully remote position with paid annual leave. We also offer attractive benefits like extra health insurance, gift vouchers, sports cards, and discounts.

Our client offers flexible shifts outside regular office hours (Mon-Fri 15:30-9:00h, and 24/7 on weekends). There are opportunities for long-term career growth and a supportive and exciting work environment.