ESG Customer Success Specialist

hace 3 días

Madrid, Madrid, España Puroclean Certified Restoration Specialist Of Auburn A tiempo completo
About the Role:

We're seeking a highly skilled ESG Customer Success Specialist to join our team at Puroclean Certified Restoration Specialist Of Auburn. As a key member of our Customer Success team, you will play a critical role in helping our customers achieve their Environmental, Social, and Governance (ESG) goals.

Key Responsibilities:
  • End-to-End Customer Experience: Oversee the complete experience for enterprise customers in the EMEA region, ensuring their needs are met and exceeded.
  • Product Onboarding and Usage: Assist customers in understanding and utilizing our product to achieve their business outcomes, including onboarding and equipping them to gather necessary ESG data.
  • Voice of the Customer: Serve as a bridge between customers and internal teams, providing feedback to enhance customer value and retention, and demonstrating the value we deliver.
  • Customer Education and Support: Become an expert in your customers' businesses and ESG topics, educating and assisting them in achieving milestones along their ESG journey.
Requirements:
  • Experience: Minimum of 4 years in a relevant CSM, consultant, or project manager role.
  • ESG Expertise: Proven success in working with ESG topics.
  • Relationship Building: Successful track record in building relationships with enterprise customers (2,000 employees) at an executive level.
  • Language Skills: Professional proficiency in English and Spanish (minimum B2); German or other EMEA languages is a plus.
  • Communication Skills: Excellent written and verbal communication skills.
  • Organizational Skills: Highly organized, capable of managing multiple moving parts across various customers, with a proven project management track record.
  • Learning Agility: Enthusiastic about learning new things and tackling the challenges of a new space.
  • Startup Readiness: Eager to join a startup and take responsibility for building a function from the ground up.
  • Travel: Willingness to travel up to 10% or more.
What We Offer:
  • Impactful Work: Join a team dedicated to making a difference in the ESG space.
  • Professional Growth: Opportunities for learning and career advancement in a dynamic startup environment.
  • Collaborative Culture: Work with a diverse and passionate team committed to customer success.

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