Customer Success Specialist

hace 2 meses

Madrid, Madrid, España Brambles A tiempo completo

About the Role

We are seeking a highly skilled Customer Success Specialist to join our team at Brambles. As a key member of our organization, you will play a critical role in providing exceptional support to our customers, driving business growth, and ensuring customer satisfaction.

Key Responsibilities

  • Provide back-office support to our customers, collaborating with internal teams to resolve complex issues and improve customer experience.
  • Actively work to understand our customers' business functions, systems, and products to deliver timely and effective solutions.
  • Investigate and resolve customer inquiries and complex issues with minimal delay, demonstrating a high level of professionalism and competence.
  • Recommend process improvements to enhance customer satisfaction and service levels, and implement action plans to drive results.
  • React positively to problems and issues, taking proactive steps to prevent recurrence and ensure root-cause analysis.
  • Ensure best-in-class service is delivered to our customers, managing end-to-end audit processes and maintaining accurate customer databases.
  • Demonstrate an in-depth understanding of customers' operations, supply chain flows, and needs, providing analytical data and support on specific account queries.
  • Resolve invoicing and pricing queries, raising credit notes and manual invoices as needed.
  • Administer support to internal teams via systems and email, ensuring seamless communication and collaboration.

Requirements

  • University degree in Business Administration or business-related studies.
  • 2-3 years of business experience, with a minimum of 2 years of customer service or support experience.
  • Strong analytical and problem-solving skills, with excellent organizational and prioritization abilities.
  • Excellent customer service and relationship-building skills, with a commitment to customer focus and strong listening and account management skills.
  • Excellent written and verbal communication skills, with good knowledge of MS Office (Excel, Word, PowerPoint).
  • Self-initiator and results-driven, with a detail-oriented and team-player mindset.
  • Fluency in French and Italian, with a desirable proficiency in additional European languages.

About Brambles

Brambles is an equal opportunity employer, committed to developing a diverse workforce where everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing their potential. We do not discriminate against any employee or applicant for employment based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability or any other federal, state, or local protected class.

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