Customer Success Specialist

hace 2 semanas


Madrid, Madrid, España Jove A tiempo completo
Customer Success Specialist

At JoVE, we're seeking a highly motivated and organized Customer Success Specialist to join our team. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our existing customers in the Spain region.

Key Responsibilities:

  • Develop and execute strategies to increase customer engagement and adoption of our video resources
  • Collaborate with cross-functional teams to deliver product awareness and training to new and existing customers
  • Provide exceptional customer support and ensure high levels of customer satisfaction
  • Identify and pursue new business opportunities within existing customer accounts

Requirements:

  • Fluent in Spanish and English
  • Bachelor's or Master's degree in a STEM field
  • 1-3 years of experience in sales or customer-facing roles in the education or publishing industry
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team

Why Join JoVE?

As a Customer Success Specialist at JoVE, you will have the opportunity to work with a talented team of professionals who are passionate about improving scientific research and education. You will also have the chance to make a direct impact on accelerating science research and improving student learning in science education.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and organized individual who is passionate about science education, we encourage you to apply for this exciting opportunity.



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