Customer Success Specialist

hace 1 semana

Madrid, Madrid, España Splitmetrics A tiempo completo
About the Role

We are seeking a highly motivated and experienced Activations & Customer Success Specialist to join our team at SplitMetrics. As a key member of our customer success team, you will be responsible for ensuring that our free users fully leverage the SplitMetrics Acquire platform, realize 100% value, and grow their Apple Search Ads spends.

Key Responsibilities
  • Customer Onboarding and Activation: Identify potential accounts and reach out to new free users to guide them through the initial setup and onboarding process.
  • Customer Education and Engagement: Work closely with the Marketing and Support team to prepare and/or conduct training sessions and webinars to educate users on the features and benefits of the SplitMetrics Acquire platform.
  • Sales and Upsell: Identify opportunities for upselling users to paid plans, as well as within the SplitMetrics ecosystem.
  • Support and Solutions: Offer basic support and troubleshooting for Apple Search Ads campaign management, collaborate with the support team to resolve user issues promptly, and gather user feedback to improve the platform.
  • Performance Monitoring and Reporting: Track and analyze user activity, engagement, and spend, provide regular reports on user performance and potential growth opportunities, and set and meet KPIs and OKRs related to user activation, engagement, and revenue growth.
Requirements
  • 2+ years of proven experience in customer success, preferably in the SaaS or mobile advertising industry.
  • Experience with Apple Search Ads or mobile app marketing is a significant plus.
  • Strong communication and interpersonal skills, ability to educate and engage users effectively, sales acumen with a focus on upselling and revenue growth, problem-solving skills, and analytical mindset.
  • Customer-focused with a passion for helping users succeed, self-motivated, adaptable, and able to thrive in a fast-paced, evolving environment.
What We Offer
  • Time Off: Vacation and public holidays following your country's regulations, additional 6 PTOs annually for personal rejuvenation.
  • Health and Wellness: Medical insurance or health care compensation, paid sick leave to prioritize your well-being.
  • Professional Development: Top online/offline conferences and mobile industry events, internal courses for continuous professional development.
  • Performance and Growth: Micro-management-free and supportive management style, semi-annual performance review sessions, new career opportunities through our internal mobility program.
  • Team Engagement: Corporate online events and offline team retreats, collaboration between teams through shared OKRs.
  • Work Flexibility: Flexible working schedule for a better work-life balance, remote-first working environment.
  • Workspace Options: Coworking costs coverage program, office hubs in key locations for a convenient and productive work environment.
About SplitMetrics

At SplitMetrics, our values are not just words — they guide everything we do. To achieve our ambitious goals and maintain success, we stand united by our core behaviors: Move Fast, Get Sh*t Done, Build Together, Strive for Transparency, Own What You Do, Learn + Share = Excel.

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