Customer Success Specialist

hace 1 semana

Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo

We are seeking a highly skilled Customer Success Specialist to join our team at Wibit Consulting & Services (Wibitcs).

Key Responsibilities:
Collaborate with clients worldwide through live support and handle customer requests via chats and emails in multiple languages.
Assist with opening and maintaining client accounts, amend existing accounts, and ensure accurate client records.
Demonstrate exceptional telephone etiquette and management skills.
Handle back office queries and provide support and troubleshooting on Libertex and MT4 Trading Platforms.
Liaise with the Compliance Officer regarding complaints and approval of accounts.
Provide all relevant information to clients regarding documents and materials for becoming a client.
Develop and maintain excellent relationships with prospective and existing clients.

Requirements:
Degree in Business Studies or a related field.
Previous experience in a similar position is highly valued.
Excellent command of the German and English language is essential.
Knowledge of any other languages is considered an advantage.
Excellent spoken and written communication skills.
Ability to work efficiently under pressure and meet deadlines.
Excellent computer skills, including Microsoft Excel and Word.
Knowledge of MetaTrader platforms is a plus.
Ability to work rotational shifts from 09:00 to 18:00, 10:00 to 19:00, and 12:00 to 21:00, Monday to Friday.

Benefits:
24 working days annual leave.
Comprehensive Global Medical Insurance Plan, covering the employee and their immediate family from day one.
Udemy Business unlimited membership.
Company discount card with access to various goods and services.
Corporate events and team-building activities.
Professional and personal development opportunities in a fast-growing environment.

Why Wibitcs?
We offer a dynamic and supportive work environment, with opportunities for growth and development. Our team is passionate about delivering exceptional customer service and making a positive impact in the industry. If you are a motivated and skilled individual who is passionate about customer success, we encourage you to apply for this exciting opportunity.

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